Deposit Operations Account Specialist I

Basic Qualifications:

• High School diploma or equivalent required.

• Minimum of one (1) year of experience using computer, including Microsoft Word and Excel, required.

Job Purpose and Scope:

Responsible for providing daily retail support for deposit operation functions. Assist current and future retail staff in performing their responsibilities in a professional and accurate manner according to Bank policy and compliance.

Essential Job Functions:

• Processes and verifies new and revised account documentation, according to bank policy, procedures, and regulatory requirements.

• Processes and verifies file maintenances.

• Evaluates processing issues for resolution and/or escalation.

• Maintains good punctuality and attendance to work.

• Follow Bank policies, procedures, and guidelines.

• Preforms all other duties as assigned.

Knowledge, Skills & Abilities:

• Knowledge of administrative and clerical procedures

• Ability to demonstrate excellent customer service skills

• Ability to communicate effectively, both verbally and in writing

• Ability to adapt well to change

• Ability to adapt to repeated interruptions

• Ability to respond to branch requests and demands professionally and promptly

• Ability to learn and follow Bank policies and procedures

• Ability to work extended hours if necessary

• Skill in using computer and Microsoft Office, including Word, Excel, and Outlook

Equipment used in Job Performance/Working Environment

• Computer

• Telephone

• Multi-Function Device (copy, fax, scan)

Major Job Demands (Physical/Mental):

• Decision-making

• Problem-solving

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.