This position is a temporary fulltime position and involves traveling to
different locations setting up and installing PC systems at customer locations.
The technician will connect power, and peripheral cables to new systems.
Technician may also migrate end-user data from legacy systems to new systems,
and verify proper printers and drives are mapped. Technician should be able to
conduct limited end-user support, namely answering general questions regarding
the use of their PC system and answering questions regarding data migration.Responsibilities:
Key Tasks and Responsibilities
Perform software installation.
Perform computer redeployments.
Provides connectivity to the customer's network.
Provides hardware break-fix services on desktops, laptops, and printers.
installs local and network printer drivers on desktops/laptops
May be required to answer phones and resolve technical issues over the
Key Outcomes of the Position
A positive support environment
Meeting expectations of customer, while meeting all business expectations
Provide high quality project and IT support to the customers and end
users by assisting them with incidents and resolving IT related support needs
to minimize delays related to technical issues across the organization.
Proved a high level of customer service tied to every interaction with the
customer and an end-userQualifications:
Skills and Attributes Required:
2+ years of experience
Must posses strong attention to detail.
Professional demeanor is a necessity.
Ability to follow strict protocols while maintaining an empathetic approach
to in assisting the end user.
Strong documentation skills from issue to resolution.
Excellent communication skills both verbally and written are critical.
Proven customer service and communication skills (phone, written and in
Experience and Educational Requirement
Must have experience in imaging, setting up and installing computers.
Will have intermediate to advance MS operating system troubleshooting skills
Must have experience migrating data
College diploma or university degree in the field of computer technology
and/or years equivalent work experience.
Certifications in CompTia A+, MCP, and/or Network +, preferred.
Must be experienced in installing network printers.
Must be proficient in using all MS Office applications.
The physical requirements of this job include frequent sitting with regular
stooping/crouching walking, standing, pushing/pulling, carrying, lifting up to
40lbs., grasping, reaching, and clarity of vision. The mental requirements of
the job include general intelligence, motor coordination skills, coordination of
the hands, eyes and feet, verbal intelligence and number intelligence.
workplace environmental conditions are typically that of a temperature
controlled and clean office setting. Regular driving to other office or
customer locations may be required.
Regular attendance and punctuality are an essential job function of this
position. In addition, the duties of this job need to be performed at our
client offices for the purpose of interaction and collaboration with colleagues
and/or clients as necessary, the ability to adequately supervise the associate,
and/or the availability of necessary equipment utilized for regular job
Windows 10, CompTia A+, Network +, Office 365, Active Directory, LAN/WAN, Imaging, deployment, migrating