Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Deployment Engineer II

Expired Job

8X8, Inc. New York , NY 10007

Posted 1 week ago

About the Job

The Deployment Engineer II is responsible for carrying out the successful deployment of 8x8 Unified Communications services both directly, and through the utilization of 3rd party resources. The Deployment Engineer II will collect detailed customer requirements, write System Design Document, configure 8x8 and 3rd party product features and services, train administrators and end users, and troubleshoot deployment issues during cut-over. The Deployment Engineer II also assists customers with the integration of 8x8 systems and hardware with their legacy systems, including network equipment, databases and ancillary devices such as overhead paging equipment and door strike systems. Throughout the deployment phase, the Deployment Engineer II works closely with Sales, Project Management, 3rd party technicians and the customer's IT staff, in order to create and carry out deployment projects according to schedule, working both onsite and remote, from 8x8 headquarters.

RESPONSIBILITIES

  • Provides hands-on technical assistance to customers, resellers, vendors and prospects of 8x8

  • Participates in the Project Management Call, as well as the Design Review Meeting with Sales, Engineering, and Project Management team members

  • Updates System Requirement Document

  • Identifies design issues and follows-up with the Project manager for resolution with the Customer

  • Configures PBX, call flows, user profiles and call management features

  • Perform site surveys and network validation

  • Ensures that System Design Document and deployed solution meets customer's specific requirements

  • During cut-over, tests system and ensures proper routing of calls, including performing troubleshooting and escalation as necessary

  • Provides technical assistance for field technicians during installation and cut-over

  • Provides on-site and remote training of customers administrators and end users

  • Improves customer success by improving deployment processes, and by contributing to the improvement of tools and systems used to support a variety of deployment tasks

  • Responsible for stating abreast of current Telecommunications, UC, Contact Center, VoIP technologies and industry trends

  • Provides full documentation of the deployment to assist in the successful transition of the customer to our support teams

QUALIFICATIONS

  • Bachelors degree or equivalent

  • 5+ years experience in deploying communications systems

  • Experience in configuring and supporting VoIP systems

  • Working knowledge of telephony, PBX, SIP Trunking and UC technology

  • Experience configuring routers, troubleshooting LAN/VoIP systems

  • Ability to manage multiple projects simultaneously

  • Demonstrated ability to take ownership of deployments through successful completion

  • Excellent interpersonal skills demonstrated in a customer facing environment

  • Strong organizational and problem solving skills

  • Ability to work independently as well as in a team environment

  • Flexible schedule to accommodate travel and off-hour deployment requirements

About the Company

ABOUT 8x8
8x8, Inc. (NYSE: EGHT) is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing.

In today's competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

For additional information, visit www.8x8.com, www.8x8.com/UK or connect with 8x8 on LinkedIn,

Twitter, Google+ and Facebook

Additional Information
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program. View the Participant Poster in English | Espaol. View the Right to Work Poster in English | Espaol.


Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Deployment Engineer

Millennium Partners

Posted 2 days ago

VIEW JOBS 6/21/2018 12:00:00 AM 2018-09-19T00:00 Deployment Engineer The Client Deployment Support Engineer is responsible for providing quality support services to the various groups in a fast pace financial company. This is a hands-on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users. The role will require the individual to interface directly with trading business units to ensure the rest of the support team is meeting the business needs. The role is also responsible for proactive communication with the business. Principal Responsibilities * Deliver high-quality support to all end-users in a courteous professional manner * Physically build and deploy desktop workspace kit: workstations, thin clients, monitors, telephones, mobile devices, and peripherals * Perform desk moves * Hardware break fix for desktop and mobile equipment * Field incident phone calls and emails from end users * Leverage ServiceNow to manage incident and problem workflows * Troubleshoot basic network and telecommunications connectivity issues * Support of desktop technology and desktop applications in Windows environments (Linux desktop support experience a plus), including remote access tools * Knowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers and other applications * Strong analytical and problem-solving skills are a must as well as the ability to work well independently * Understand and evaluate end-users needs and develop creative technical solutions to meet them * Support projects that evolve as a result of firm-wide technical initiatives * Strong communication skills. Ensure end-users are informed of issue status through resolution; escalate to the appropriate technology teams when necessary Qualifications/Skills Required * Minimum of five years of progressive technical support experience in a financial institution required * Bachelor's degree strongly preferred * Ability to direct activities of peers and others not reporting directly to the person * Comprehensive knowledge of Windows based desktops and the key applications – Outlook, MS Office, etc... * Must have excellent written and verbal communications skills as well as strong customer service experience. * Process oriented individual * Must demonstrate an ability and interest in having a hands-on approach to customer service. * Availability for night and weekend shift work as well as light travel to branch offices * Experience in supporting servers and data centers a plus * MCP/MCSE/CCNA or equivalent a plus Millennium Partners New York NY

Deployment Engineer II

Expired Job

8X8, Inc.