About the Job
The Deployment Engineer II is responsible for carrying out the successful deployment of 8x8 Unified Communications services both directly, and through the utilization of 3rd party resources. The Deployment Engineer II will collect detailed customer requirements, write System Design Document, configure 8x8 and 3rd party product features and services, train administrators and end users, and troubleshoot deployment issues during cut-over. The Deployment Engineer II also assists customers with the integration of 8x8 systems and hardware with their legacy systems, including network equipment, databases and ancillary devices such as overhead paging equipment and door strike systems. Throughout the deployment phase, the Deployment Engineer II works closely with Sales, Project Management, 3rd party technicians and the customer's IT staff, in order to create and carry out deployment projects according to schedule, working both onsite and remote, from 8x8 headquarters.
Provides hands-on technical assistance to customers, resellers, vendors and prospects of 8x8
Participates in the Project Management Call, as well as the Design Review Meeting with Sales, Engineering, and Project Management team members
Updates System Requirement Document
Identifies design issues and follows-up with the Project manager for resolution with the Customer
Configures PBX, call flows, user profiles and call management features
Perform site surveys and network validation
Ensures that System Design Document and deployed solution meets customer's specific requirements
During cut-over, tests system and ensures proper routing of calls, including performing troubleshooting and escalation as necessary
Provides technical assistance for field technicians during installation and cut-over
Provides on-site and remote training of customers administrators and end users
Improves customer success by improving deployment processes, and by contributing to the improvement of tools and systems used to support a variety of deployment tasks
Responsible for stating abreast of current Telecommunications, UC, Contact Center, VoIP technologies and industry trends
Provides full documentation of the deployment to assist in the successful transition of the customer to our support teams
Bachelors degree or equivalent
5+ years experience in deploying communications systems
Experience in configuring and supporting VoIP systems
Working knowledge of telephony, PBX, SIP Trunking and UC technology
Experience configuring routers, troubleshooting LAN/VoIP systems
Ability to manage multiple projects simultaneously
Demonstrated ability to take ownership of deployments through successful completion
Excellent interpersonal skills demonstrated in a customer facing environment
Strong organizational and problem solving skills
Ability to work independently as well as in a team environment
Flexible schedule to accommodate travel and off-hour deployment requirements
About the Company
8x8, Inc. (NYSE: EGHT) is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing.
In today's competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.
For additional information, visit www.8x8.com, www.8x8.com/UK or connect with 8x8 on LinkedIn,
Twitter, Google+ and Facebook
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program. View the Participant Poster in English | Espaol. View the Right to Work Poster in English | Espaol.