Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Deployment Engineer II

Expired Job

8X8, Inc. New York , NY 10007

Posted 6 months ago

About the Job

The Deployment Engineer II is responsible for carrying out the successful deployment of 8x8 Unified Communications services both directly, and through the utilization of 3rd party resources. The Deployment Engineer II will collect detailed customer requirements, write System Design Document, configure 8x8 and 3rd party product features and services, train administrators and end users, and troubleshoot deployment issues during cut-over. The Deployment Engineer II also assists customers with the integration of 8x8 systems and hardware with their legacy systems, including network equipment, databases and ancillary devices such as overhead paging equipment and door strike systems. Throughout the deployment phase, the Deployment Engineer II works closely with Sales, Project Management, 3rd party technicians and the customer's IT staff, in order to create and carry out deployment projects according to schedule, working both onsite and remote, from 8x8 headquarters.

RESPONSIBILITIES

  • Provides hands-on technical assistance to customers, resellers, vendors and prospects of 8x8

  • Participates in the Project Management Call, as well as the Design Review Meeting with Sales, Engineering, and Project Management team members

  • Updates System Requirement Document

  • Identifies design issues and follows-up with the Project manager for resolution with the Customer

  • Configures PBX, call flows, user profiles and call management features

  • Perform site surveys and network validation

  • Ensures that System Design Document and deployed solution meets customer's specific requirements

  • During cut-over, tests system and ensures proper routing of calls, including performing troubleshooting and escalation as necessary

  • Provides technical assistance for field technicians during installation and cut-over

  • Provides on-site and remote training of customers administrators and end users

  • Improves customer success by improving deployment processes, and by contributing to the improvement of tools and systems used to support a variety of deployment tasks

  • Responsible for stating abreast of current Telecommunications, UC, Contact Center, VoIP technologies and industry trends

  • Provides full documentation of the deployment to assist in the successful transition of the customer to our support teams

QUALIFICATIONS

  • Bachelors degree or equivalent

  • 5+ years experience in deploying communications systems

  • Experience in configuring and supporting VoIP systems

  • Working knowledge of telephony, PBX, SIP Trunking and UC technology

  • Experience configuring routers, troubleshooting LAN/VoIP systems

  • Ability to manage multiple projects simultaneously

  • Demonstrated ability to take ownership of deployments through successful completion

  • Excellent interpersonal skills demonstrated in a customer facing environment

  • Strong organizational and problem solving skills

  • Ability to work independently as well as in a team environment

  • Flexible schedule to accommodate travel and off-hour deployment requirements

About the Company

ABOUT 8x8
8x8, Inc. (NYSE: EGHT) is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing.

In today's competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

For additional information, visit www.8x8.com, www.8x8.com/UK or connect with 8x8 on LinkedIn,

Twitter, Google+ and Facebook

Additional Information
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program. View the Participant Poster in English | Espaol. View the Right to Work Poster in English | Espaol.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Head Of CRM Deployment Solutions

Citigroup Inc.

Posted 5 days ago

VIEW JOBS 12/5/2018 12:00:00 AM 2019-03-05T00:00 * Primary Location: United States,New York,Long Island City * Other Location: United States,Texas,Irving * Education: Bachelor's Degree * Job Function: Decision Management * Schedule: Full-time * Shift: Day Job * Employee Status: Regular * Travel Time: Yes, 25 % of the Time * Job ID: 18056139 Description Global Analytics & Information Management (AIM) provides central capabilities globally across Citi's Global Consumer Bank P&Ls which includes Credit Cards, Retail Bank, Retail Services and Mortgage to stand up enterprise level analytics capabilities and platforms. This central organization is focused on driving programs to deliver an Omni-channel and customer focused marketing and service experience across Citi relationships for our clients. This group has a transformational mandate. AIM organization is seeking a talented leader to drive the transformation of its marketing technology and data ecosystem for the Global Consumer Bank. We need someone who is excited about reimagining the future of customer marketing, establishing decision infrastructure and data driven marketing leadership and bringing that to life at Citi. * The role's purpose is to drive the strategy, design and execution of sophisticated CRM platform and related decision components in the martech ecosystem. * This leader will need to provide championing and driving through necessary CRM changes ensuring full buy in from all stakeholders in the business. * This is a strategic investment and program to drive omni-channel personalization and customer experience by revamping the martech stack. * The business objective is to enable analytically-driven campaign offers across channels and P&Ls leveraging internal and external data. * The individual will manage a team of people in business roles working with technology to deploy models and strategies especially focusing on CRM. * S/He will have the ability to collaborate across the enterprise, building relationships with key stakeholders both internally and externally. This person will have extensive experience as a people leader, investing and growing talent. * The person will work with the steering committee comprising of senior-most leadership in business and technology to report progress on the initiative. * The next gen CRM platform will need to be integrated to other decision engines, data layer and the delivery channels and platforms to enable Omni-channel orchestration of offers, messaging, content and experience across channels. * This person will need to work with multiple business stakeholders to drive tangible use cases and with technology team and vendors on the implementation. * The end state vision is to start locally and stand this up as a global capability across regions. * This is a high visibility role that require significant level or influencing and thought leadership on the omni-channel customer paradigm across leadership at Citi * The role will enable amazing customer experiences across internal and external marketing channels to drive transformational results around marketing effectiveness, efficiency and relevance * This is a unique opportunity to have an incredible impact on Citi's transformational agenda and its millions of customers across the globe. This role offers the chance to be a part of building cutting-edge technology, data and machine learning applications across the marketing ecosystem. Building this system will create a real and sustainable source of competitive advantage and establish Citi as a leader in omni-channel marketing for years to come. Responsibilities §Lead and coordinate with business leaders, architecture and CIO to define the strategy, design and execution of the components of martech deployment – decision engine, CRM platform, real time data layer §Manage a team working with marketing technology to deploy models and strategies §Deploy sophisticated, analytically driven offers in the digital channel using internal and external data §Drive the implementation and integration of CRM platform with digital and marketing platforms and solutions including 3rd party hosts, as well as internally deployed solutions such as FICO/Blaze/TRIAD and marketing platforms such as Adobe and Salesforce §Ensure return on investment through KPI's and performance metrics. §Focus on and improve CRM and campaign management process §Develop and maintain strong partnerships with boundary and third-party partners to ensure coordinated implementation and deployments §Influence and partner closely with peers and leaders to implement major business initiatives across the company §Understand best practice marketing processes and align technology solutions to optimize those processes across the business Help select, configure, and integrate marketing solutions (at times to support core system integrations) §Ensure the CRM provides an effective sales funnel and efficient sales process. §Analysis of the current CRM and ensuring it's fit for purpose and the goals of the organization. §Define requirements for effective use of the CRM and its infrastructure. §Planning, managing and delivering multi-channel, digital CRM marketing campaigns. §Ensure return on investment through KPI's and performance metrics. §Work closely with clients from the organization to turn data into critical information and knowledge that can be used to solve key use cases §Act as a creative thinker to the organization and propose new ways to look at problems by using data and available information (e.g. with predictive modeling, machine learning, etc.) presenting back their findings to the business by sharing their assumptions and validation work in pragmatic / simple ways that can be easily understood by their business non-analytics counterparts §Be knowledgeable in big data platforms incorporating the data ingestion, query, governance, and development lifecycle (Hadoop, R, Python, Spark) as well as on premise hybrid and cloud-based deployment standards; benchmark these solutions on make/buy/rent basis §Be a thought leader in deployment solutions, change management, and stakeholder influence and buy-in Qualifications Education: Bachelors or Master Degree in Computer Science, Engineering, or Information Technology 8-10 years of progressive leadership experience, including managing people in business roles working with technology to deploy models and strategies in Risk, Marketing, Collections, and Operations Strong Marketing technology background or extensive experience in reengineering/change management Change management, process engineering and transformation experience Should have demonstrated ability and proof points in deploying sophisticated analytically driven offers in the digital channel leveraging internal and external data Clear familiarity with digital marketing platforms and solutions including 3rd party hosts (Acxiom/Epsilon/Merkle), as well as internally deployed solutions such as FICO/Blaze/Triad Clear familiarity with marketing platforms such as Adobe and Salesforce Knowledge of big data platforms incorporating the data ingestion, query, governance, and deployment life cycle (Hadoop, R, Python, Spark), as well as on premise hybrid and cloud-based deployment standards Ability to benchmark these solutions on make/buy/rent basis Good understanding of how internal and external technology providers, as well as deployment solutions platform providers, can work with advanced analytical groups in Risk and Modeling Strong business acumen and analytic ability with capability of identifying business trends and opportunities and problem solving skills People management and change management skills, thought-leadership in deployment solutions, change management, and stakeholder influence and buy in skills are a must Excellent written and communication skills to report back finding in a structured, clear, simple way. Experience in leading teams of people in business roles working with technology Energized by asking "what if", "why not", and "what would happen to us if" questions; e.g. how will this will affect the business, industry, or market. Able to connect seemingly unrelated questions, problems, or ideas from different industries or fields to deliberately assemble new perspectives or realign those of others and the organization. Ability to manage analytic/technical and also business professionals successfully and communicate analytic results to non-technical partners. Able to be independent and a self-starter, comfortable in a fast-paced matrixed environment. Strong execution skills and results oriented approach. Act with curiosity and takes the initiative to identify problems, offer creative solutions and resolve issues. Citigroup Inc. New York NY

Deployment Engineer II

Expired Job

8X8, Inc.