The Deployment Analyst is responsible for delivering high quality knowledge transfer services to clients allowing them to use Tyler software products efficiently and effectively to achieve daily operations. This role provides a technical implementation resource for Infrastructure Engineers as it relates to Deployments and is in charge of performing onsite and/or remote installation services for new/existing implementations of Tyler software.
The Deployment Analyst is a key team player who will take ownership of software installations. This role works with clients on implementing software and partners with technical resources to see them through to a successful resolution.
Performs installation and configuration services for Tyler Software products for new and existing clients in accordance with timelines set forth with SLA's and/or Go-Live requirements.
Provides installation planning and communication to customers.
Educates users on software functionality.
May perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
May recommend options for new approaches in client work processes as appropriate to ensure efficient software solution for the client's needs.
May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration and other relevant changes.
Works with other departments to address client needs in regard to software upgrades and deployment tasks.
Provides training to clients and staff regarding software and installation procedures as needed. Follows documented Tyler Technologies, Inc. policies and procedures.
Respects the client's policies and procedures.
Performs other duties as assigned.
Bachelor's degree in computer science, MIS, or comparable work experience.
Typically a minimum of two years experience as an Implementation Consultant or equivalent industry experience with hardware/software installations.
Experience installing applications on Windows platform.
Working knowledge of server hardware and network configurations.
Excellent written and verbal communication, active listening, and analytical/problem solving skills.
Team work and excellent customer service skills required.
Ability to handle and prioritize multiple tasks in a fast paced, technical environment.
Ability to work independently.
Demonstrated ability to maintain a positive, professional attitude.
Tyler Technologies Headquarters