As a Duetto Deployment Analyst based out of the Las Vegas office you will be supporting the Deployment and Data Quality teams to bring new customers up and running onto Duetto's platform of applications as quickly as possible. As an analyst you will help to onboard new customers on to our application, process customer requests for changes, help maintain our growing base of customers, and serve as the first line of troubleshooting for our Customer Success team.
Achieve personal satisfaction through identification of cause/effect scenarios
Be energetic and optimistic in the face of difficult challenges
Have experience in organized troubleshooting
Demonstrate technical prowess, and out of the box thought processes
Have a clear and client focused communication style capable of expressing complex ideas succinctly, to all levels of understanding
Consistent communication of project status to client and internal stakeholders
Proactive problem diagnosis, troubleshooting, and resolution
2+ Years hospitality technology experience a minimum, with a revenue management or hotel pricing knowledge a bonus
Technical understanding and hands-on experience working with XML transactions
Advanced Excel knowledge and basic coding knowledge preferred
Strong organizational, project management and analytical skills required
Demonstrated ability to drive projects to completion
Proven ability to handle deadlines and manage multiple tasks with shifting priorities and time frames
Excellent communication and presentation skills with the ability to work effectively with the business development team, development team, integration team, management team, customer success team, and clients
Self motivated; works well independently with limited supervision
Ability to autonomously work in high-pressure situations
The ability to thrive in an environment that values results
Experience successfully working unsupervised and remotely with minimal supervision
Excited that the position is based out of Las Vegas, NV
Duetto is bringing progressive 'big data' cloud technology to the enterprise side of the travel business, a massive industry ripe for innovation that represents almost 10% of global GDP. Led by former Salesforce.com CTO Craig Weissman and travel industry expert Patrick Bosworth, we use predictive analytics to help hotels make more money through smarter pricing decisions.
Duetto is headquartered in San Francisco with offices in Las Vegas and across the globe. Our team is Series D funded by an impressive list of investors including Warburg Pincus, Accel, Battery Ventures, Icon Ventures, Altimeter Capital, Trinity Ventures, and Benchmark Capital, as well as notable individual investors from the technology and travel communities.
At Duetto, we are committed to creating an atmosphere of inclusion and acceptance. We believe that by cultivating a team with diverse backgrounds, perspectives, and experiences, we will continue to lead the industry with our cutting-edge platform-based hospitality technology. Duetto offers an open and collaborative work environment with competitive benefits packages including 12-20 weeks of fully-paid parental leave, flexible work hours, 28+ days of PTO per year (including holidays), and frequent community-building events.