BASIC PURPOSE: Ensures compliance with all international documentation requirements, and company policies and protocol, to secure requisite documentation for shipboard employment, and support and maintain adequate manning levels. Provides all logistical services, support and information to joining crew members.
Manage the process to collect and verify that all documentation for joining crew (new hires/rehires) has been received and is compliant with international and local requirements.
Analyze all pre-employment medical reports to ensure that all potential crew members are in compliance with physical requirements for shipboard employment.
Coordinate with all global hiring partners, joining crew members, U.S. and foreign embassies/consulates, port agents, as well as shipboard and shoreside team members to ensure that all pre-employment documentation requirements have been met.Record and update all personal crew information in MAPS, including all passport, visa and medical information.
Coordinate and confirm all logistic requirements for joining crew, which includes air transportation, ground transportation and hotel arrangements.
Coordinate with shipboard Personnel Managers and port agents in order to ensure that special arrangements for joining crewmembers not in possession of all required documents is handled appropriately.
Coordinate with the scheduling team, travel team and global hiring partners to research and procure the most cost effective travel, while maintaining compliance with established policies, and applicable regional visa restrictions.
Investigate all cases where crew members are not able to join a ship according to schedule, and ensure appropriate payroll deductions forms are completed in order to recover any cancellation fees/penalties as appropriate via payroll deductions. Escalate irregular situations to Manager Ship Administration for resolution, as needed.
Coordinate with the Fleet Account Coordinator to ensure crew movement invoices are valid and correct including hotel and meals, ground transportation, port agent fees, and airline tickets fees and expenses.
Perform other job related functions as assigned.
EDUCATION: Minimum High School Diploma or equivalent.
EXPERIENCE: One year of business/administrative experience is required.
Cruise line experience is strongly preferred, specifically as it relates to staffing and dealing with large international crew movement. Minimum of six months experience ensuring compliance with global visa requirements, travel documents and medical terminology is required.
KNOWLEDGE & SKILLS: Basic knowledge of the Microsoft Office Suite with special emphasis on Outlook, Word and Excel is required.
Minimum of one year experience using the MAPS scheduling system or a similar system to navigate and enter information as appropriate is required. Intermediate to advanced verbal and written level of English is required. Good written and verbal communication skills required in order to effectively interact with joining crew, hiring partners, port agents, embassies and consulates, Personnel Managers onboard and shore side team members within the organization.
Excellent organizational skills in order to meet multiple deadlines and high volume crew movement while working in a fast paced environment. Ability to shift priorities based on scheduling/business demands. Must have the ability to work autonomously with little supervision.
Knowledge of general global geography to facilitate travel logistics needs and mitigate travel costs. Knowledge of or ability to gain familiarity with CBA's (Collective Bargaining Agreements) and contracts of employment. Ability to handle and maintain confidential information.
EQUAL EMPLOYMENT OPPORTUNITY:
Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law. EEO is the law | EEO is the law GINA Supplement
Applicants have rights under Federal Employment Laws. FMLA | EPPA | Job Safety and Health: It's the Law
Norwegian Cruise Line