Departmental Information Services Technician - Dhhs

DEFINITION

DEPARTMENTAL INFORMATION SERVICES TECHNICIAN - DHHS

Department of Health & Human Services

Are you interested in making a difference? If so, please consider joining our dedicated team at the Department of Health & Human Services! The DHHS IS department is comprised of 5 different units: Security, Operations, Application Development, Network & Technical, and Customer Support. The DHHS IS team supports Behavioral Health, Social Services, Public Health, and other smaller departments under the DHHS umbrella. In all it's 23 sites and about 1,300 users. Our scope of services include: servers, phone systems, networking, PC's, email, backups, project management, cabling and security. Server systems are primarily MS Windows. All of our users utilize the Microsoft Windows and Office suite of applications. This position will be in the Customer Support unit which typically has 9 employees who handle end-user support, troubleshooting, device replacement, and other Customer Support issues.

What You'll Do:

This position is responsible for a variety of duties, including;

• Triage help desk requests

• Troubleshooting general technology issues

• Deploy computers and iPhones

• Inventory management

DEFINITION

Under general supervision performs a variety of specialized duties in support of a departmental computer system using a variety of software and specialized department specific systems including operating systems provided by the state and other agencies; performs related duties as assigned.

DISTINGUISHING CHARACTERISTICS

This journey level technical class is fully competent to perform a wide range of training and support activities for users of computer systems within a specific County department. This class differs from the Departmental Information Systems Analyst in that the latter is responsible for the overall operation of a departmental computer system.

EXAMPLES OF DUTIES

• Sets up computer hardware and installs software including state or federal provided operating systems, word processing, database, spreadsheets and other software.

• Trains department users on hardware and software usage; explains operating systems and provides on-going support for department staff.

• Troubleshoots operating systems with personal computers, software, printers, and other peripheral equipment.

• May develop training protocols, training materials and instructional materials.

• Maintains training, inventory and other records and prepares a variety of periodic reports.

• May oversee the purchasing of supplies and monitor the inventory of fixed assets.

• Creates simple database systems; provides training materials and instruction to department users.

• Participates in feasibility studies regarding new or existing applications.

• Instructs department users in local area network administration and security; maintains records for network users.

QUALIFICATIONS

Knowledge of:

• Knowledge of computer and informational systems technical practices and procedures. Operating principles and characteristics of personal computer hardware and software systems.

• Principles and practices of maintaining local area network systems.

• Standard personal computer operating system software.

• Standard office administrative practices and procedures, including recordkeeping and the operation of standard office equipment.

• Principles and practices of instruction particularly in computer systems.

Skill in:

• Applying computer and informational systems technical practices to an office environment.

• Installing, maintaining, operating and troubleshooting personal computer hardware and software.

• Analyzing user problems, evaluating alternatives and reaching sound conclusions. Preparing instructional materials, providing training and instruction and evaluating effectiveness.

• Principles and practices of recordkeeping, report writing and documentation.

• Exercising sound independent judgment within established guidelines.

• Establishing and maintaining effective working relationships with those contacted in the course of the work.

Desirable Education and Experience:

A typical way to obtain the knowledge and skills outlined above is:

Some college level coursework in computer science or computer technology and three years experience operating and installing personal computers including one year providing training on personal computer systems to users.

WORKING CONDITIONS & ADDITIONAL INFORMATION

EMPLOYEE PERKS

For more information about County benefits, visit our benefits webpage: https://humboldtgov.org/2492/Employee-Benefits.

For more details about employee perks, see our Employee Perks flyer: https://humboldtgov.org/DocumentCenter/View/115226/Employee-Perks-Flyer-.

FREQUENTLY ASKED QUESTIONS

How long does it take to fill out the application?

• You should allow 30 - 45 minutes to fill out your application.

Can I change my application after submitting it?

• You may only submit one application per day.

• You may submit an edited application after waiting at least one day from your initial submission.

• Only the most recent application submitted will be considered. All other applications will be archived.

How long until I hear back from you?

• You can expect to hear back from Human Resources about 3 - 4 weeks after the closing date listed on the job posting.

How can I check for updates on my application?

• You can log into your Government Jobs account and review current information regarding any application you have submitted.

Will I be informed if I am not selected for an interview?

• Yes, you will be informed if you are not selected for an interview.

The County of Humboldt's Commitment to Diversity, Equity, and Inclusion

Research indicates that individuals in protected classes can be less likely to submit a job application. The County of Humboldt is dedicated to building a diverse, inclusive, and authentic workplace where our employees are free to bring their full selves to work each day in an environment that allows them to reach their full potential. The County Board of Supervisors has made organizational commitments to Diversity, Equity, and Inclusion (DEI) and the County is working to ensure that these commitments are reflected in all we do. The County recognizes that certain populations (BIPOC, Disabled Persons, Veterans, LGBTQIA+ community members, etc.) face systemic and structural challenges which may inhibit their ability to satisfy every requirement of the position. In recognition of these structural and systemic factors, the Human Resources Department understands that experience can be gained in many ways - oftentimes, outside of formal institutions - and strives to take a holistic approach to in assessing an applicant's qualifications for a position.

If you're excited about this role but your past work experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply.

HOW TO APPLY

A complete, original application must be filed for each position you are interested in applying for. Applications must be submitted online through the County's automated application system at https://www.governmentjobs.com/careers/humboldtcountyca no later than the final filing date listed on the job flyer. All applications are screened by both Human Resources staff and may be screened by additional subject matter experts. The most qualified candidates may then be invited for further testing.

It is important that your application shows all the relevant experience and education you possess. Human Resources staff does not consider or review resumes or attachments.

Please read the job requirements section of the announcement. Be sure you meet these requirements since they will be carefully evaluated during the selection process. Your performance in any employment examinations will be compared with the performance of others who take the tests. All candidates who pass will be ranked according to their scores. The examination results will be emailed to you as quickly as possible.

CalPERS RETIREMENT PROGRAM

Employees fall into one of the following tiers based on the date you first start working for the County or any other employer that uses CalPERS for retirement.

• Tier I - Prior to 7/5/2012: 2.7% @ 55
• Tier II - Post 7/6/2012: 2% @ 55
• Tier III - Post 1/1/2013: 2% @ 62

If this is your first job with a CalPERS employer, you'd be in Tier III.

• 2.0 means that for every year you work for the County, you will receive 2% of your maximum annual pay rate for every year that you work for us (or other CalPERS employers) if you work the required minimum number of years (that's called vesting) and retire after the age following the @.

• If you work 20 years and retire at 62 years of age, you will receive 20 x 2% or 40% of your maximum annual pay rate every year in retirement payments.

SELECTION PROCEDURE

The County runs its hiring on a set of rules to ensure that it is fair. Hiring and promotion are based on performance and having the best qualifications for the job. "Examination" doesn't always mean taking a test, sometimes it just means how we compare your application to others who have applied, and an "oral examination" means a scored and structured interview.

POLICY OF NONDISCRIMINATION

The County of Humboldt does not discriminate based on mental or physical disability in the admission or access to, treatment or employment in, its programs or activities. The Human Resources Department is located in the Humboldt County Courthouse, which has an accessible entrance on 4th Street. Accessible parking is available adjacent to the 4th Street entrance and on the 4th Street side of the K Street lot. Special testing arrangements may be made to accommodate disabilities or religious convictions. Contact the Human Resources Department at (707) 476-2349 well in advance of the examination to request an accommodation.

The County is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religion or religious creed, color, age, sex, sexual orientation, national origin, ancestry, marital status, medical condition, mental or physical disability, military service, or any other classification protected by federal, state, or local laws or ordinances.

MEDICAL EXAMINATION

A pre-employment medical examination provided by the County may be required upon offer of employment.

OTHER EXAMINATIONS

Some positions also require psychological evaluation and/or extensive background investigation.

LICENSES

Some classifications require possession of valid professional and/or technical licenses. Some classifications may require the possession of a valid California driver's license.

PROBATIONARY PERIOD

Persons appointed to regular County positions serve a probationary period. This is normally six (6) months but could be up to one (1) year. All designated safety employees serve a one-year probationary period.

EMPLOYMENT ELIGIBILITY

It is the County's intention to hire only those workers who are authorized to work in the United States, pursuant to the Immigration Act of 1990. If you are offered employment, you will be required to verify your eligibility to work in the United States. For law enforcement positions you will be required to verify your U.S. citizenship or legalized status.

DISASTER SERVICE WORKERS

All County of Humboldt employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESS OR IMPLIED CONTRACT. THE COUNTY OF HUMBOLDT RESERVES THE RIGHT TO MAKE NECESSARY MODIFICATIONS TO THE EXAMINATION PLAN IN ACCORDANCE WITH THE HUMBOLDT COUNTY MERIT SYSTEM RULES.