Department Technology Analyst

University Of California Los Angeles , CA 90009

Posted 2 months ago

Requisition Number: 31460 Job Title: PROGRAMMER/ANALYST II Working Title: Department Technology Analyst Salary: 24.81-48.70 Job Type: Career Department Name: 0827-HUMANITIES TECHNOLOGY Department Website URL: Job Summary Statement: The Department Technology Analyst (DTA) provides frontline academic and overall computing support for faculty, staff and graduate students in the Dodd Humanities Group and the Department of Philosophy. The DTA also delivers support Division-wide as part of a seven-person team, and contributes to Division-wide technology initiatives. The DTA's responsibilities include maintaining, upgrading, and troubleshooting computer hardware and software; providing basic user training; planning and accommodating for changes in technology and evolving user needs and requirements; supporting departmental communications and web platforms and sites; consulting and collaborating with faculty and staff to take advantage of campus resources for digital work; and coordinating the effective and responsive resolution of complex technical problems. Percentage of Time: 100 Shift Start: 8:00 am Shift End: 5:00 pm Qualifications for Position
16 Records Qualifications Required/Preferred

Demonstrated detailed knowledge of the Microsoft suite of desktop operating systems including Windows 7, 8, 10, and Macintosh OS X. Demonstrated detailed knowledge of PC and Mac hardware and peripherals to perform diagnostics and repair.

Required

Demonstrated detailed knowledge of a wide range of commonly used software products to troubleshoot issues and give training in their use.

Required

Demonstrated detailed knowledge of network communication protocols and LAN technology to perform network diagnostics and repair client-side problems.

Required

Experience with task tracking and project management systems, e.g., Jira, FreshDesk, Service Now.

Required

Working knowledge of Audio/Visual equipment setup and usage including monitors, projectors, video recording devices, microphones, and their integration with web meeting tools.

Required

Experience with configuring and using content management systems (e.g., WordPress, Drupal, Joomla) as needed.

Required

Skill in troubleshooting and problem solving, including the ability to formulate hypotheses in a logical way, test them and establish their validity.

Required

Demonstrated ability to keep abreast of technological developments and to retrain or re-skill to meet new demands.

Required

Experience consulting with subject matter experts on technical ideas and needs, and conducting initial intake on project requests.

Required

Ability to make oral presentations on technical matters and train users at a variety of levels.

Required

Demonstrated skill in writing, using word processing and electronic mail software, to compose and edit letters, reports and other material in a concise and logical manner.

Required

Experience providing courteous, accurate and informed customer service in person, on the phone, and by email. Demonstrated ability to handle difficult customer service situations calmly, courteously and efficiently.

Required

Experience managing multiple competing demands in a fast-paced environment with changing customer needs and continuous interruption.

Required

Experience with team service delivery.

Preferred

Demonstrated ability to communicate effectively in standard English, both written and verbally, to share information with co-workers and users and to explain policies and procedures in a clear and concise manner.

Required

Strong interpersonal skills to establish rapport, gain trust, and maintain cooperative working relationships with faculty, students and staff of various social, cultural and educational backgrounds.

Required Additional Posting Information Bargaining Unit: 99-Policy Covered Application Deadline: 12-22-2019 External Posting Date: Quicklink To Posting: hr.mycareer.ucla.edu/applicants/Central?quickFind=77701 Special Instructions:

A similar position is also posted; see REQ. 31476 Contact information: Number of Positions: Special Employment Designations/ Requirements Per UC Policy Conflict of Interest:

N/A Critical: Continued employment contingent upon completion of satisfactory background investigation. Driving Record: N/A E-Verify Check:

Certain positions funded by federal contracts/subcontracts requires UCLA to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.

More Information No Response CANRA:


Is this position designated as a mandatory reporter under CANRA? No Other Special Employment

Requirements:
Position is subject to performance standards and other requirements of the University wide Police Policies and Administrative Procedures.

Return to Search Results



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Salesforce CPQ Business Analyst Accenture Technology

Accenture

Posted 4 days ago

VIEW JOBS 12/12/2019 12:00:00 AM 2020-03-11T00:00 ARE YOU READY to step up to the New and take your technology expertise to the next level? Who we are We are a global collective of innovators applying the New every day to improve the way the world works and lives. New doesn't mean being ahead of the curve; new is pushing forward the curve, riding the edge where the impossible meets the transformational and making it reality where it matters. Help us show the world what's possible as you partner with clients to unlock hidden value. Our expertise spans 40+ industries across 120+ countries and impacts millions of lives every day. We turn ideas into reality. And we drive success in a new business architecture that disrupts conventional practices. Join our Emerging Cloud Technologies team, where you'll have the opportunity to drive innovation for our clients using technologies such as Quote-to-cash (Apttus), Sales Performance Management (Anaplan), Voice of the Customer (Medallia), and SCM (Infor). Who will be successful at Accenture It's not just what you know or where you've been that propels success at Accenture: It's who you are, fundamentally, as a human being. We prize diversity in backgrounds and perspectives. Whatever your unique qualities, a few key traits should apply: You're proactive and collaborative; a leader with communication skills and the ability to build strong relationships. You're motivated to improve and believe you can learn anything. You're a creative problem solver with the cognitive flexibility to navigate uncertainty. And you have insight into your own patterns of thinking, until your kaleidoscope of thoughts lands on an elegant way to reframe and improve the situation at hand. In fact, breakthroughs like that are your main metric of success. Job Description Accenture Technology – Quote to Cash is seeking an experienced CPQ Consultant implementing Salesforce CPQ products with enterprise clients in our Quote to Cash business. The ideal candidate will work closely with our clients, the vendor team, and our internal delivery teams in developing robust, scalable and flexible solution architectures for various customer projects including designing prototypes, building proof of concepts, and preparing architecture roadmaps. We can hire for this role anywhere in the US, as long as you are located near an Accenture office, and willing and able to travel domestically approximately 80% of the time to meet client needs. The CPQ Consultant will be responsible for the following key responsibilities on a day to day basis: * Assess business process needs and identify technical capabilities needed. * Provide guidance to clients on leading practices and domain expertise. * Lead client workshops and functional elicitation session. * Articulate significant gaps between client current state versus desired future state. * Assist technical leads in perform hands-on solution design, solution architecture, architecture roadmaps, prototyping, proof-of-concepts, and development tasks as required in support of current and new projects. * Ensure solution is scalable and meets overall business requirements. * Act as a liaison between Technical team, Functional team, Business Functions, and vendor to drive CPQ implementations. * Be recognized as a functional expert in CPQ domain. * Communicate with senior level client resources across product management, sales operations, pricing operations, legal, and order management. * Communicate with external vendors and conduct joint solution review. * Conduct Solution Architecture reviews with project teams prior to design and development activities and ensure solution is scalable, is aligned with vendor roadmaps and meets customers' business requirements. * Guide technical team to deliver a flexible and scalable solution. * Provide mentorship and supervise developers. * Participate in pre-sales activities and internal initiatives as required Accenture Los Angeles CA

Department Technology Analyst

University Of California