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Department Supervisor - Medical Operations

Expired Job

Rotech Healthcare Inc Orlando , FL 32801

Posted 3 months ago

Overview

Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success

Rotech Healthcare Inc. is seeking a Call Center Manager that will be responsible for all functional Call Center operations including overall general supervision and oversight of the Call Center in compliance with established Company policies and procedures; personnel training and development; performance measurement and appraisal; information and technical systems; and maintenance of open communication between the Call Center and other Company locations.

Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: "The Rotech Difference."

What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.

Responsibilities

  • Manages all operational functions within the Call Center

  • Ensures team members comply with all Company policies and procedures and holds individuals accountable for not adhering to policies and procedures

  • Aids in the development and implementation of processes that improve efficiencies and quality within the department.

  • Provides direction to team members and resolves problems in a timely and professional manner. Gathers and analyzes information in order to provide recommendations on various issues

  • Responsible for growth and development of all direct reports

  • Ensures all productivity standards are met in a timely manner through measuring and monitoring. Runs and analyzes weekly and monthly reports for performance measurement and efficiencies

  • Interviews and hires staff as needed and approved by senior management

  • Identifies team and individual training needs and assists in developing plans for immediate and long-term performance improvements

Supervisory Responsibilities:

  • Manages all CSR Supervisors within their department.

  • Ensures all employees in the location are adhering to Company policies and procedures

Qualifications

Job Requirements:

  • High school diploma or GED equivalent

  • Three to five years of supervisory experience

  • Experience in the healthcare industry preferred

  • Four or more years of Call Center experience preferred

Rotech offers:

  • Competitive Compensation

  • Career Path and Management opportunities

  • Health and wellness benefits to include medical, dental, prescription and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts

  • Employee Assistance program

  • PTO and paid holidays

  • 401K

  • Employee Discounts

  • Employee Referral program

  • Employee Recognition program

Make the right move, Contact us today!

This application process will take approximately 2-5 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.


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Time, Part Time, and Paid per Service positions * PTO and Paid Holidays * 401K * Bonus * Employee Discounts * Employee Referral program * Employee Recognition program * Employee Service Program Make the right move, apply today & create your job profile! This process will take approximately 2-5 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc. CAREERS PORTAL JOIN OUR TALENT NETWORK FACEBOOK LINKEDIN TWITTER Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Rotech Healthcare Inc Orlando FL

Department Supervisor - Medical Operations

Expired Job

Rotech Healthcare Inc