Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success
Rotech Healthcare Inc. is seeking a Call Center Manager that will be responsible for all functional Call Center operations including overall general supervision and oversight of the Call Center in compliance with established Company policies and procedures; personnel training and development; performance measurement and appraisal; information and technical systems; and maintenance of open communication between the Call Center and other Company locations.
Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: "The Rotech Difference."
What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.
Manages all operational functions within the Call Center
Ensures team members comply with all Company policies and procedures and holds individuals accountable for not adhering to policies and procedures
Aids in the development and implementation of processes that improve efficiencies and quality within the department.
Provides direction to team members and resolves problems in a timely and professional manner. Gathers and analyzes information in order to provide recommendations on various issues
Responsible for growth and development of all direct reports
Ensures all productivity standards are met in a timely manner through measuring and monitoring. Runs and analyzes weekly and monthly reports for performance measurement and efficiencies
Interviews and hires staff as needed and approved by senior management
Identifies team and individual training needs and assists in developing plans for immediate and long-term performance improvements
Manages all CSR Supervisors within their department.
Ensures all employees in the location are adhering to Company policies and procedures
High school diploma or GED equivalent
Three to five years of supervisory experience
Experience in the healthcare industry preferred
Four or more years of Call Center experience preferred
Career Path and Management opportunities
Health and wellness benefits to include medical, dental, prescription and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
Employee Assistance program
PTO and paid holidays
Employee Referral program
Employee Recognition program
Make the right move, Contact us today!
This application process will take approximately 2-5 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities
Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
Rotech Healthcare Inc