As an PlanGrid expert & someone with a strong customer focus, the Department of Transportation Customer Advocate is responsible for supporting company growth through relationship management and driving product awareness among the federal and state Departments of Transportation and affiliated organizations.
A vital member of the PlanGrid Sales team, your success will be demonstrated by your ability to get our customers to standardize on PlanGrid, turn your customers into PlanGrid champions, and support the rest of the field operations team with your robust product and industry knowledge.
About the Job
Hit the ground running with pre-existing PlanGrid knowledge
Build relationships with our DOT and affiliated customers to ensure retention, adoption, standardization.
Proactively reach out to specific existing accounts in our customer base to educate about new product features & drive adoption of core features
Turn every client into a PlanGrid advocate and lifetime customer
Serve as a PlanGrid product and industry expert for the rest of the PlanGrid sales team.
Deep knowledge of Department of Transportation technology selection and deployment processes, as well as public sector procurement processes
Proven track record in managing client relationships
Passion for helping our customers and a commitment to creating amazing customer experiences
Proactively seek opportunities to learn and improve existing processes
Excellent communication and presentation skills, both verbal and written, in person and over the phone.
Experience conducting group webinars
Experience using PlanGrid in your current or previous role preferred
Live in either Eastern or Central time zone
Medical, dental, and vision coverage for full-time employees and dependents
401k + Company matching
Employee Stock Purchase Plan (ESPP)
$500 annual wellness reimbursement
Volunteer time off + employee donation matching
We provide paid parental leave for both parents
PlanGrid, an Autodesk company, builds simple, beautiful software construction teams love to use. The company's mobile-first technology gives general contractors, subs, owners and architects access to information in real-time, enables greater collaboration and provides actionable insights. With PlanGrid, any construction team member can manage and update blueprints, specs, photos, RFIs, field reports, punchlists and other information from any device. PlanGrid is used on more than 1.5 million projects across commercial, heavy civil and other industries in 90+ countries. Headquartered in San Francisco and founded in 2011, PlanGrid was acquired by Autodesk in 2018. Visit us at www.plangrid.com.
PlanGrid is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information
As part of GDPR compliance procedures, we have posted our Recruiting Privacy Notice on our website. Please also note that the advertised position is an opportunity with Autodesk, Inc. (https://www.autodesk.com/), as Autodesk recently acquired PlanGrid. Processing of your personal information as part of the job application process, and as part of Autodesk employment should a candidate be hired, will be handled by Autodesk pursuant to Autodesk's Candidate Privacy Statement, available at: https://damassets.autodesk.net/content/dam/autodesk/www/content/careers/autodesk_candidate_privacy_statement.pdf.