Supervises assigned operations for multiple or more complex departments providing ambulatory patient care services; ensuring that staff provide high quality, accessible, cost effective care and patient-focused services to members across the continuum which comply with local, state, and federal requirements; implementing and maintaining clinical practice standards, budgets, and staff development; delivering nursing/patient care services that add value, are integrated with business plans and meet or exceed cost, quality, clinical and utilization standards/performance measures.
Supervises daily operations and ensures staff provide the highest quality of care and are in compliance with the Nurse Practice Act, NCQA, and federal, state and local requirements.Implements and maintains patient care and quality service standards to meet members' and internal clients' expectations.Acts as patient advocate resolving patient care issues.Recommends and evaluates processes to improve systems and patient care results across the continuum of care.Assists in developing and monitoring budgets and resource allocations.Monitors financial performance and identifies and recommends strategies to reduce costs and improve quality of care/service.Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff.Assists in providing on going staff development.Implements and monitors departmental policies and procedures which support the organization's goals and business objectives and ensures they are met.Collaborates with physicians, department chief and nursing manager in developing the appropriate level of patient services and the day-to-day operations of the department.Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.
Minimum two (2) years of experience in ambulatory care or other relevant healthcare experience required OR Minimum two (2) years in leadership capacity.
Bachelor's degree in health care, public or business administration, or related field OR four (4) years of experience in a directly related field. High school diploma or General Education Development (GED) required.
License, Certification, Registration
Demonstrated interpersonal skills; knowledge of ambulatory care practices/operations/issues. Knowledge of applicable regulatory requirements.
Ability to demonstrate proficiency with electronic health record as indicated within six months of hire. Must be able to work in a Labor/Management Partnership environment.
Minimum two (2) years of supervisory experience, including that of a single department in ambulatory care patient services
Demonstrated knowledge of Nurse Practice Act, and other local, state, federal regulations.
Preferred license in the state of Colorado as a Registered Nurse, Nurse Practitioner, Physician Assistant or other health care area related license.
Primary Location: Colorado,Aurora,Aurora Centrepoint Medical Offices 14701 E.
Exposi Scheduled Weekly Hours: 40 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start:
Varies Working Hours End: Varies Job Schedule: Full-time Job Type:
Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level:
Manager with Direct Reports Job Category: Patient Care Services (Non RN) Department: Primary Care Travel:
Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
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