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Department Manager

Expired Job

H&M Woodbridge , VA 22191

Posted 3 months ago

Title: Department Manager

Type: Full time

Location: Woodbridge, VA, Virginia

Here's what's possible for H&M DEPARTMENT MANAGERS:

Department Managers are responsible for a lot of things here at H&M. From typical managerial things such as sales maximization, customer service and department profitability to coaching teams within a department. And they're tasked to do it all according to H&M values, standards, policies and procedures. H&M culture, really. But most importantly, we ask our Department Managers to develop their teams. Think of this role as a manager-slash-mentor. Or mentor-slash-manager. Whichever you prefer. Just know that the only way we can become a better company is when we have talented people help unlock what's possible for everyone around them.

Title: Department Manager

Function: Sales

Department: Store

Reports to: Store Manager

Direct Reports: Department Supervisor, Sales Advisor(s)

Overall Job Function: Responsible for sales, customer service and profitability of a department. Manages a team within a department according to H&M values, standards, policies and procedures and is responsible for all people development functions.

Job Responsibility including but not limited to:

With people

  • Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the StoreManager

  • Manage, recruit, on board, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager

  • Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including approving time-off requests, pay, location or title changes; conducting terminations and corrective actions and making employment decisions

  • Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment

Commerciality

  • Take action within department to maximize sales through joint operational and commercial focus to obtain highest level of profitability

  • Proactively ensure your team has knowledge on all product, campaign,

  • promotion, display guidelines and merchandise information

  • Ensure garment presentation, garment level and visual standards within the department are presented according to H&M's expectations

  • Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department

Operations

  • Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals

  • Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability

  • Responsible for knowledge and completion of cash office operational functions

  • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety

  • May be assigned overall store responsibility in absence of Store Manager

Customer Service

  • Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room and at the cash point

Financial Accountability:

  • Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability

  • Accurately record sales and worked hour figures

Minimum Candidate Qualifications:

  • High School graduate or equivalent. Associate's or Bachelor's Degree preferred

  • Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience

  • Ability to lift in excess of 20 pounds

  • Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance

  • Ability to climb a ladder and use a stepstool

Competencies:

  • Exceptional customer service and interpersonal skills

  • Proven organizational and analytical skills

  • Ability to be proactive to drive sales by creating selling opportunities

  • Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge

  • Ability to take own initiative and work under own direction

  • Ability to work strategically, tactically and operationally

  • Able to multi-task in a fast paced environment

  • Ability to establish effective routines for excellent communication with all members of the team to maximize productivity

  • Ability to provide feedback in a constructive and professional way

  • Ability to handle conflict and resolve problems constructively

  • Experience in administrating progressive discipline process and performance management

  • Basic computer skills, such as browser navigation, software interaction and data entry are needed

  • Open availability including evenings and weekends

  • Minimal travel required as necessary (i.e.Workshops)

Job Status: Non-Exempt, Hourly

EEOC Classification: SLS


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VIEW JOBS 11/9/2018 12:00:00 AM 2019-02-07T00:00 Title: Department Supervisor Type: Full time Location: Woodbridge, VA, Virginia Here's what's possible for H&M DEPARTMENT SUPERVISORS: At H&M, we do everything we can to empower everyone in our company. Part of that also means providing leadership and guidance. That's where our Department Supervisors come in. While working with our Management Team, our Department Supervisors help oversee customer service and floor coverage, driving sales, merchandise presentation and operational functions within the store, including opening and closing the store. And they do all of this according to H&M guidelines. We've found this to be an effective way to continue helping our people grow while making it possible for our customers to have a great shopping experience. Title: Department Supervisor Function: Sales Department: Store Reports to: Department Manager or Store Manager based on volume Direct Reports: Sales Advisor(s) (dotted line) Overall Job Function: Assists Management team in overseeing floor coverage, driving sales, merchandise presentation, customer service, and operational functions within the store including opening and closing the store according to H&M guidelines Job Responsibility including but not limited to: Customer Service * Maintain the high quality of H&M customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands Job Knowledge * Ensure that all merchandise is properly received and placed on the floor in a timely manner and according to merchandise guidelines * Execute merchandising campaigns, promotions, activities and customer rounds as assigned by store management * Address any loss prevention and safety issues that may occur while on duty and bring any escalated concerns to management team * Ability to suspend an employee with discretion and approval from Store Manager or District Manager if only manager on duty * Serve as second interviewer and note taker for staff interviews * Act as a management witness, on behalf of H&M, in employee discussions as needed Efficiency * Perform all store routines, including the opening and closing of the store; follows all company practices and procedures; work with timekeeping and scheduling system and controls and complete reductions * Maximize sales through commercial focus and take action to obtain highest level of profitability for the store * Actively use sales information to make business decisions regarding merchandising * Approve timesheets on a daily basis in the timekeeping system * May be assigned overall store responsibility in absence of Store Manager or Department Manager when opening or closing store Team Player * Assist the management team in the day-to-day supervision of staff by directing and overseeing workflow within the store * Assist the management team with the training and developing of Sales Advisors on the operational side of the business by following up on clear goals and providing timely feedback * Ensure that all employee issues are immediately brought to the attention of management team Financial Accountability: None Minimum Candidate Qualifications * High School graduate or equivalent; Associates Degree preferred * 1-2 years of retail customer service experience * Prior supervisory experience is a plus * Open availability based on business need * Ability to lift in excess of 20 pounds * Ability to stand for long periods of time; bend, stretch, engage in repetitive motions; push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance * Ability to climb a ladder and use a stepstool Competencies * Exceptional customer service and interpersonal skills * Ability to provide feedback in a constructive and professional way * Ability to be proactive to drive sales * Ability to prioritize task execution based on business need * Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge * Ability to multitask in a fast-paced environment * Basic computer skills such as data entry are needed * Ability and willingness to run a cash register * Ability to provide constructive, straightforward feedback and to coach staff Job Status: Nonexempt, Hourly (Part-Time or Full-Time) EEOC Classification: SLS H&M Woodbridge VA

Department Manager

Expired Job

H&M