Barnes & Noble College is a retail environment like no other - uniquely focused on delivering outstanding customer service. Our stores can carry everything from text and trade books, technology, and school supplies to clothing, regalia, and food-- everything a college student desires, their parents want, and our faculty needs. A Supervisor should support the management team, be a resource for all departments, a model for customer service, a driver for sales, and a skillful problem solver.
As a Department Manager in the shipping and receiving area you will spend the majority of your time between a warehouse setting and the sales floor ensuring the store has the products to service our customers. You must be knowledgeable about department and store operations; verifying shipments; receiving and invoicing; and resolving problems all while being part of a company that is consistently rated as a great place to work - and where employees love what they do.
Examine shipments and compare with records, such as invoices or orders, to verify accuracy.
Record shipment data, determine space requirements and position of shipments, manage damage, or discrepancies, for reporting, accounting, and record keeping purposes.
Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
Correspond with established representatives to rectify problems, such as damages, or shortages.
Pack, seal, label, or affix postage to prepare materials for shipping.
Use hand tools, power tools, online shipping services, or postage meters.
Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
Help resolve customer issues and complaints and escalate problems to the management team when necessary.
Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations.
Assist with assigning work and providing focused direction to booksellers to manage and accomplish multiple projects to ensure the proper execution of the workload.
May be needed to assist with processing sales transactions involving cash, credit, or financial aid payments.
Full-time positions require availability to work at least 30 hours on a weekly basis year round. Schedules may be set or vary to meet the needs of the store.
Drive a box truck between warehouse and store locations for merchandise drop offs.
Managing many employees duties within the warehouse.
Frequent movement within the store to access various departments, areas, and/or products.
Ability to remain in a stationary position for extended periods.
Occasional reaching, stooping, kneeling, crouching, and climbing ladders.
2+ years' experience in a retail setting preferred.
High school diploma/GED required.
Outstanding customer service skills to match customers to products that meet their needs.
Basic reading, writing and accounting skills required.
Excellent customer service and communication skills needed.
Strong interpersonal, communication, and problem solving skills.
Ability to work a flexible schedule including evenings, weekends, and holidays.
Drive a box truck between store locations.
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Barnes & Noble, Inc