The Department Leader is responsible for the daily task in a designated department, inclusive of signing, merchandising, markdowns, daily recovery, seasonal floor layout and any additional tasks. The Department Leader role supports the Store Leadership team in total store to meet Store performance objectives. In this position you will also be responsible for acting as a Leader on Duty; in this role you will be providing both a positive guest and associate experience through communication and building partnerships.
Maximize sales results by communicating and leading associates daily with sales results, markdowns, merchandising and recovery standards.
Role model positive guest service and demonstrate application of Gordmans core values to enhance associate engagement and team morale.
Monitor department performance goals and review necessary reports to strategize and execute seasonal layout and operational efficacies.
Assist Store Leadership in the training and development of new associates on key job responsibilities to achieve company profit driving programs; i.e. Credit, Synapse and g-Rewards.
Communicate clearly with Store Leadership, and associates to provide proactive information regarding status of projects including providing feedback and recognition to associates on results achieved.
Exhibit behavior that properly represents Gordmans at all times, by conducting business in an ethical and socially responsible manner and actively promoting company initiatives.
Supervise associates in the absence of Store Management through effective Leader on Duty program and by performing all business-driving strategies on a consistent basis.
For Department Leaders with Stockroom responsibilities: Accountability for the overall effectiveness and organization of the stockroom operations to include unloading trailers, processing and placement of merchandise
Responsible for all company policy and procures to maintain a safe work environment.
Department Leaders are required to know and perform the essential duties of the sales associate and Department Specialist functions.
Detect common signs of dishonest behavior and safeguard company assets.
QUALIFICATIONS AND SKILLS
Provides leadership and guidance to the hourly associates in solving problems that affect the store's service, efficiency, and productivity.
Ability to coordinate merchandise placement, sales promotion activities and pricing of merchandise.
Knowledge of execution with layout changes, signage, freight placement, markdowns and recovery, as necessary.
Ability to model and provide direction to hourly Associates on proper Guest Service approaches to ensure the Guest's needs, complaints and issues are successfully resolved within company guidelines and standards.
Ability to communicate in a clear, concise, understandable manner, and listen attentively to others both written and verbally.
Is knowledgeable and can follow all Store Safety and Emergency procedures.
Ability to work independently with minimal supervision.
Ability to anticipate and solve problems.
Ability to function as part of a team.
Ability to Open and Close the Store per company guidelines.
Ability to successfully pass a pre-employment background screen.
Must be at least 18 years of age. Under the age of 21 requires approval.
High School diploma or GED equivalent is required
1 to 3 years of retail or guest service experience is required.
Must provide open availability for scheduled work shifts as business needs dictate. (Including nights, weekends & Holidays).
Ability to grasp lift or otherwise move merchandise weighing up to 50 lbs.
Ability to stand and continuously perform essential job functions for up to an eight and one half hour shift.
VISUAL: Must be able to evaluate merchandise presentations and read reports.
HEARING: Must be able to interview job applicants and react to customer feedback.
SPEAKING: Must be able to communicate effectively with the corporate office, subordinates, job applicants and customers.
FINGERING/GRASPING/FEELING: Must be able to grasp a pen to write, or alternately, use a keyboard.
Stage Stores, Inc.