Department Head

Ocean State Job Lot Waterford , CT 06385

Posted 1 week ago

Under the direction of store management, the Department Head performs a range of duties to meet the needs of customers and the business. These duties include merchandising and maintaining the sales and stock room areas of their assigned department(s) according to company policies and procedures. The Department Head also works as part of the store team to perform sales transactions and assist customers on the sales floor.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Protection of company assets

  • Maintaining OSJL merchandising standards for all assigned areas

  • Restocking assigned department(s)

  • Merchandising new items according to company guidelines

  • Ensuring all OSJL customers receive the best possible service on the sales floor and at the point of sale

  • Proper handling of all transactions and corresponding documentation

  • Timely communication to store management of any issues

  • Proper attention to safety issues (i.e. keeping department neat and safe for customers and employees)

  • Other duties as required

Requirements

QUALIFICATION REQUIREMENTS:

Qualified applicant must be able to perform essential duties and responsibilities with or without a reasonable accommodation. Qualified applicant must be able to set and operate a ticket gun, cut case merchandise, count money, lift merchandise weighing up to 35 pounds, sign merchandise, display product on shelves and on the sales floor up to 6 feet, and climb up and down ladders. Constant standing, walking, bending, and stooping are required throughout the shift. Qualified applicant also must offer flexibility in scheduling to meet business needs. The requirements listed below are representative of the knowledge, skill and/or ability necessary to perform these duties.

TRAINING AND EXPERIENCE:

Prior retail merchandising and/or cashier experience preferred.

SKILLS REQUIRED:

  • Excellent customer service skills

  • Ability to perform multiple tasks with an appropriate level of urgency

  • Ability to follow instructions

  • Ability to work productively in a team environment

  • Must be able to speak and comprehend English. Secondary language a plus

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Department Supervisor

H&M

Posted 2 months ago

VIEW JOBS 2/15/2019 12:00:00 AM 2019-05-16T00:00 Title: Department Supervisor Type: Full time Location: Waterford, Connecticut Here's what's possible for H&M DEPARTMENT SUPERVISORS: At H&M, we do everything we can to empower everyone in our company. Part of that also means providing leadership and guidance. That's where our Department Supervisors come in. While working with our Management Team, our Department Supervisors help oversee customer service and floor coverage, driving sales, merchandise presentation and operational functions within the store, including opening and closing the store. And they do all of this according to H&M guidelines. We've found this to be an effective way to continue helping our people grow while making it possible for our customers to have a great shopping experience. Title: Department Supervisor Function: Sales Department: Store Reports to: Department Manager or Store Manager based on volume Direct Reports: Sales Advisor(s) (dotted line) Overall Job Function: Assists Management team in overseeing floor coverage, driving sales, merchandise presentation, customer service, and operational functions within the store including opening and closing the store according to H&M guidelines Job Responsibility including but not limited to: Customer Service * Maintain the high quality of H&M customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands Job Knowledge * Ensure that all merchandise is properly received and placed on the floor in a timely manner and according to merchandise guidelines * Execute merchandising campaigns, promotions, activities and customer rounds as assigned by store management * Address any loss prevention and safety issues that may occur while on duty and bring any escalated concerns to management team * Ability to suspend an employee with discretion and approval from Store Manager or District Manager if only manager on duty * Serve as second interviewer and note taker for staff interviews * Act as a management witness, on behalf of H&M, in employee discussions as needed Efficiency * Perform all store routines, including the opening and closing of the store; follows all company practices and procedures; work with timekeeping and scheduling system and controls and complete reductions * Maximize sales through commercial focus and take action to obtain highest level of profitability for the store * Actively use sales information to make business decisions regarding merchandising * Approve timesheets on a daily basis in the timekeeping system * May be assigned overall store responsibility in absence of Store Manager or Department Manager when opening or closing store Team Player * Assist the management team in the day-to-day supervision of staff by directing and overseeing workflow within the store * Assist the management team with the training and developing of Sales Advisors on the operational side of the business by following up on clear goals and providing timely feedback * Ensure that all employee issues are immediately brought to the attention of management team Financial Accountability: None Minimum Candidate Qualifications * High School graduate or equivalent; Associates Degree preferred * 1-2 years of retail customer service experience * Prior supervisory experience is a plus * Open availability based on business need * Ability to lift in excess of 20 pounds * Ability to stand for long periods of time; bend, stretch, engage in repetitive motions; push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance * Ability to climb a ladder and use a stepstool Competencies * Exceptional customer service and interpersonal skills * Ability to provide feedback in a constructive and professional way * Ability to be proactive to drive sales * Ability to prioritize task execution based on business need * Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge * Ability to multitask in a fast-paced environment * Basic computer skills such as data entry are needed * Ability and willingness to run a cash register * Ability to provide constructive, straightforward feedback and to coach staff Job Status: Nonexempt, Hourly (Part-Time or Full-Time) EEOC Classification: SLS H&M Waterford CT

Department Head

Ocean State Job Lot