Department Coordinator, Sports Medicine - Wellesley

We're offering a generous sign-on bonus $750.00 to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process.

About Us

Newton-Wellesley Hospital is a comprehensive medical center located in Newton. We provide the services and expertise of a major medical facility with the convenience and personal attention of a community hospital. Our team is committed to delivering high-quality, safe, efficient medical care to each of our patients.

We are a proud member of Mass General Brigham, a network founded by Massachusetts General Hospital and Brigham and Women's Hospital. Our affiliation allows us to provide our patients with access to the best community-based medicine and the most advanced specialty care in the world.

Our continued goal at Newton-Wellesley Medical Group is to meet our patients' (and their families'!) health care needs and build long-term relationships that provides them with exceptional care and service.

Our Team

Located at 978 Worcester Street in Wellesley, MA, the Sports Medicine team at Newton-Wellesley treats a large volume of sports-related injuries. Our specialists offer state-of-the art outpatient surgical treatment using regional anesthesia for conditions of the shoulder, knee, and ankle. We work with athletes at all levels, including: high school, college, professional athletes and weekend/recreational athletes.

Schedule

We are seeking a full-time, 40-hour Department Coordinator to support the practice onsite Monday through Friday from 7:30am to 5:00pm (shifts are staggered).

Role Overview

Department Coordinators play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Coordinators serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations.

• Leading up to the patient visit, Coordinators schedule all appointments, conduct reminder outreach, verify insurance, and obtain Prior Authorizations when needed.

• During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.

• At the conclusion of the visit, during check-out, Coordinators are tasked with scheduling follow-up appointments, tests, and/or procedures.

• Other duties include fielding all incoming telephone calls and triaging appropriately, handling in-basket messages, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

This practice also offers the ability to take on special projects that align with the individual employee's interests/goals!

Qualifications

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting! When hiring, we look for candidates who possess not only the relevant skills and competencies, but also positive attitudes, empathy, and genuine passion for this work.

• High school graduate or equivalent with minimum two years medical office experience; Associate's Degree preferred.