Dental Treatment Coordinator

Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.

Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to 10 clinics in Houston, one in Baytown, two in Beaumont, and one in Deer Park with extensive services that include: Adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision and behavioral health. We also service students within KIPP and YES Prep schools. Legacy is committed to driving healthy change in our communities.

Job Description

The Dental Treatment Coordinator is responsible for ensuring that patients receive all information required for dental appointments including; insurance verification, prepare treatment plans for future dental care, as well as addressing any patient concerns.

• Prepare dental treatment plans for each patient, listing recommended treatments/procedures and costs.

• Discuss recommended plans with patients to obtain patient understanding and agreement.

• Be able to explain the financial estimates to each patient on their dental treatment plan, and the source of costs.

• Schedule and confirm dental appointments.

• Maintaining the schedules daily and updating the Recall list for patients who need to return in greater than 120 days.

• Verify and enter the payor source, insurance, and benefit information for each patient visit.

• Answer incoming calls and return voicemails daily.

• Document and navigate within the EHR, Centricity and VisDental.

• Verify and update patient information in patient registration within Centricity (demographics, signature pages, etc.).

• Communicate with patient about any dental concerns and problem solve with manager ways to address concerns. This may include issues with treatment plan, cost of treatment, and scheduling.

• Submit and obtain pre-authorizations from insurances in a timely manner.

• Run daily/weekly inquiries on Dental Internal Service Orders, and contact patients as needed.

• Other duties as assigned by manager.

Job Requirements

• High School Diploma or GED required

• Knowledge of Computer, Calculator, Word process program

• Bilingual in English/Spanish strongly preferred

• Knowledge of dental insurance

• Knowledge of dental terminology

• Strong communications skills

• Adhere to confidentiality, State, Federal and HIPPA laws and guidelines with regards to patients records

• Ability to meet Legacy Community Healths EPIC proficiency requirements.

Benefits

As part of values that Healthcare is a Right and not a Privilege, we offer a suite of benefits

• Medical / Vision / Dental (Costs of benefits are based on your yearly salary)

• Medical visit copays are waived when seeing a Legacy provider.

• 9 Holiday + 1 Floating Holiday

• 403b Retirement Plan

• Bright Horizons Back-up Care

• As a user of Bright Horizons Back-Up Care, you can conveniently schedule care right from your mobile device with the Back-Up Care app your easy, time-saving solution to managing family care challenges while on the go.

• Paid Time Off (PTO)

• PTO Exchange benefit

PTO Exchange will provide you with the option to convert a portion of your accrued but unused PTO hours for use toward several different benefits and causes, based on your own priorities.

With PTO Exchange, you can convert a portion of your unused PTO into:

• 403(b) Retirement contributions

• Student loan payments / Tuition for the employee

• Leave Sharing donations to fellow employees

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