Hero Practice Services Glendale , CA 91206
Posted 3 weeks ago
Job Description: Dental Treatment Coordinator
Pay Range: $19.00 - $23.00 based on experience
Location: Glendale, CA
Company Overview
Hero Dental, Vision, and Orthodontics (DVO), LLC, is part of the Hero Practice Services group. Hero is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision, and orthodontic care to children in underserved communities. With 26 offices across seven states, we have helped over a million children, ages six months through 20 years, gain access to the care they need since 2006. Working at Hero is both a career and a calling…join us, BE A HERO!
Serving the needs of the Medicaid population requires a well-oiled machine. Our fast-paced, high volume offices require smart scheduling, effective patient communications, tested processes, and dedicated, well-trained personnel. The Hero DVO team knows what it takes to provide quality dental, vision, and orthodontic care under one roof. We are looking to create long-term relationships with the children and families we serve, and to achieve that goal; we are dedicated to providing our team with the support, compensation, and lifestyle they need for career happiness.
Navigating the healthcare system can be a challenge for the families we serve. At Hero, we make it easy and enjoyable for parents to get regular vision, dental, and orthodontic care for their children. Our kid-friendly offices take the fear out of dental visits, and all our staff is trained to put both children and parents at ease. From scheduling to payments, eyewear selection to orthodontics, we make it fun, easy, and affordable for children to thrive.
Company Mission
To be the leading provider of high-quality and compassionate dental, vision, and orthodontic services to children in underserved communities.
Outcome of the Role
The Dental Treatment Coordinator's role is to establish a parent/patient relationship with the dentist for proper communication regarding the recommended treatment plans and facilitate successful closures of financial negotiations.
The outcome of this role is achieved by following Hero Core Values:
Integrity
Be in compliance with all laws governing our company (e.g., HIPAA)
Maintain patient confidentiality
Always do the right thing-even when no one is watching
Demonstrates high integrity in all activities; does not cut corners to achieve goals
Designs and systematically executes proactive, recurring processes to achieve goals
Support the organization's goals and values, support affirmative action and respecting diversity, and adhere to state and federal guidelines
Mission Driven
Builds a community within the practice that fosters teammate satisfaction and retention by developing strategies to achieve organizational goals, being available to staff, accepting feedback from others, developing subordinates' skills, and encouraging growth
Efficiently schedule appointments for all patient services
Understand, monitor, and ensure the smooth execution of office processes, including but not limited to, verifying insurance benefits, communicating with parents/patients regarding their insurance coverage, communication with Revenue Cycle to ensure insurance BOB is uploaded to build plans properly, assisting front desk staff.
Improve processes, products, and services through modern and creative thinking
Patient First
Review patient and family health needs to ensure all needs are met
Passionate about enabling our teams to deliver high-quality care and service
Strives to meet or exceed the expectations of both internal and external customers
Establish clear expectations for teammates around desired patient experience and respond promptly to customers' needs by greeting patients upon arrival and scheduling appointments and answering all patient inquiries in person and on the phone
Create appropriate contracts and payment plans for cash pay/PPO patients
Prepare accurate patient insurance letters as needed
Ensure smooth patient flow while multitasking and taking the initiative
Strives to meet or exceed the expectations of both internal and external customers
Manage schedule, daily claims, claim reports, and progress
Assist with phone calls and patient check-in/check-out
Collaborate with others to provide high-quality care and experience for our patients and their families
Ability to maintain and deliver a professional and positive demeanor at all times, to include but not limited to, high tension situations and through conflict.
Accountability
Complete all required tasks accurately and on time
Possesses an ability to work on multiple projects, problems, or tasks at once
Uses research, facts, and analysis to inform decisions and continually improve outcomes
Understand, monitor, and ensure effective execution of all policies and procedures by completing administrative tasks correctly and on time
Compassion
Work collaboratively with the Hero Practice Support Center team to implement new programs and initiatives and provide feedback and ideas on improvement areas
Collaborate with others to provide and understand vision and inspiration to peers by displaying passion and optimism and remaining open to others' ideas
Be able to work in a fast-paced environment with different personalities
Support a non-judgmental environment for patients and their families
Teamwork
Report to work as scheduled and ready to work
Collaborate with others to provide high-quality care and experience for our patients and their families
Be able to work in a fast-paced environment with different personalities
Place team above self, doing whatever it takes to make the broader team win
Work well with members of Hero's leadership team in pursuit of the company's goals
Minimum Qualifications
High school diploma or GED
At least one year of administrative experience
Previous experience in a dental practice is a plus
Availability to work weekends
Desired Qualifications
Identify issues and resolve problems in a timely manner; use reason even when dealing with emotional topics
Able to multitask and complete tasks correctly and on time
Demonstrate strong interpersonal skills, listening to patients' needs, and possess a friendly and outgoing demeanor
Preferred knowledge of eClinicalWorks/Dolphin Database, UKG, and must be proficient at using Microsoft Word and Excel
Physical Requirements
This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.
Work Environment
Work is performed in a dental office which is a clinical and office environment. Dental Team Leaders are occasionally exposed to fumes, airborne particles and toxic or caustic chemicals; therefore, compliance with proper safety and OSHA standards is required. This role routinely utilizes standard dental and office equipment.
Equal Employment Opportunity Statement
The statements contained herein are intended to describe the general nature and level of work performed by Dental Team Leaders, but is not a complete list of the responsibilities, duties, or skills required. Other duties may be assigned as business needs dictate. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Hero Practice Services group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary and Benefits
Full-time, non-exempt position. Competitive compensation and benefits package.
Hero Practice Services