Dental Registration Technician I
Dept./Program: DWC Dental
Division: Health Systems
Reports To: Dental Clinic Supervisor
Employment Status: Full Time
FLSA Status: Non-Exempt
Schedule: 40 hours/week
Preference: TERO Ordinance 2017-01, P.L. 93-638
Revision Date: 06/14/2018
The Registration Technician I is a member of the Registration Desk Team and is responsible for the collection, verification, and entry for all un'ina demographic and insurance information. The accurate and timely performance of job duties of the Registration Technicians directly impacts the revenue received by the Kenaitze Indian Tribe.
Greets all un'ina and co-workers with a smile- provides exceptional customer service with each interaction.
Responsible for un'ina registration, ensuring accurate capture and data entry of all un'ina updated demographic and insurance information.
Ensure capture of all charges for services provided at the Dena'ina Wellness Center.
Operate credit card machine and cash drawer.
Schedule future appointments at check-out.
Scan ID, CIB, and insurance cards into electronic registration package.
Hand out referral forms, intake packets, educational materials, as needed.
Answer multi-line phone.
Route calls to appropriate individual or department.
Schedule appointments, completing mini registration for new un'ina.
Ensure accurate verification of insurance and data entry into electronic registration package.
Reschedule No Show and Cancelled appointments.
Perform appointment reminder calls, include fee for service or outstanding balance, as appropriate.
Verification of insurance.
Monitor waiting room behaviors.
Attend all required meetings.
It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives.
Light work Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.
Stand or Sit (Stationary position)
Walk (Move, Traverse)
Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position)
Climb (stairs/ladders) or balance (Ascend/Descend, Work atop, Traverse)
Stoop, kneel, crouch or crawl (Position self (to), Move)
Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)
See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)
Category II Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur
Equipment and Tools
List Equipment used for job: Computer, Phone, Fax Machine, Photo Copier, Credit Card Machine, Scanner
Drives KIT or Personal Vehicle: Both
One year in a scheduling or registration function in a healthcare setting required
Experience and understanding of the Revenue Cycle function within an organization
Experience in insurance verification and charge collections
Proficient in Microsoft Office Suite
Knowledge of, and experience in, Electronic Health Records with specific focus on Un'ina Scheduling and Registration
Knowledge of HIPAA and 42 CFR, Part 2
Ability to type 40 wpm, 10-key by touch
Accuracy and dependability a must
Exceptional Customer Service Skills
Effective written, oral, and interpersonal skills
Ability to work independently
Kenaitze Indian Tribe