Dental Receptionist West Allis

Quad/Graphics, Inc. West Allis , WI 53214

Posted 3 weeks ago

QuadMed's dedicated health professionals focus on wellness and prevention, putting the patient at the center. Working as a team, we deliver high quality, integrated care while controlling ever-growing costs. QuadMed is an innovative leader in employer healthcare solutions, one of the fastest growing providers in the country. In partnership with our patients and the companies we serve, our mission is to create a culture of health.

QuadMed provides workplace solutions on a national level to employers of all sizes. Our clinics provide medical, laboratory, pharmacy, fitness, and rehabilitation services along with coordinated care through relationships with local hospitals, providers, and specialists.

We are continuously innovating and investing in new programs, services and technologies that will help us provide better patient experience for the employee populations we serve. This is demonstrated by our investments in new health delivery and care platforms such as genetic screening, telemedicine, remote monitoring and medical home devices.

The Dental Receptionist is part of the team dedicated to providing comprehensive, accessible care and innovative practices focusing on wellness and prevention. The Dental Receptionist provides support with daily activities of a dental office including greeting patients, telephone coverage, appointment scheduling, patient registration, and patient referrals. This position answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage email for response by dental personnel. Schedules appointments and enters appointment date and time into computerized scheduler. Reviews patients treatment plans with them and collect copayments.

The Dental Receptionist must be cognizant of the expectations and concerns of QuadMed's dental patients and be able to respond in an empathetic and professional manner.

KEY RESPONSIBILITIES

Front desk reception

  • Greets patients, answers phones, takes concise telephone messages and schedules appointments

  • Provides patient with all necessary registration forms, and gives instructions on completion of forms.

  • Verify dental and medical insurance benefits

  • Processes, codes, and completes insurance claims forms

  • Uses communication skills with proper dental and medical terminology

  • Performs computer skills in patient billing, transcription, scheduling, insurance claims, accounts receivables, and data entry

  • Performs other position related duties as assigned

  • Maintains supplies and equipment

  • Maintains confidentiality of patient PHI and adheres to all HIPAA regulations

Education:

  • Must have High School diploma or equivalent

Experience:

  • Receptionist and/or healthcare industry experience preferred

  • Qualified candidates should have a minimum of 1 year experience

Certificates, Licenses, Registrations:

  • BLS certificate

Knowledge, Skills & Abilities:

  • Excellent customer service skills required

  • Ability to be a team player, detail oriented, accurate, and efficient

  • Strong communication and interpersonal skills

  • Ability to work in a fast paced-environment and work well under pressure

  • Ability to be patient, possess compassion and uphold HIPAA standards

  • Dental Terminology preferred

  • Dentrix software knowledge is a plus but not a requirement

Additional Company Information:

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. In select states, patient care is provided by an independent physician-owned corporation.

Quad/Graphics is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

Drug Free Workplace


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Dental Receptionist West Allis

Quad/Graphics, Inc.