Dental Receptionist

Sage Consulting is a leading dental practice located in the heart of the city. We are currently seeking a highly motivated and organized Dental Receptionist to join our team. As a Dental Receptionist, you will play a crucial role in providing excellent customer service and ensuring efficient day-to-day operations of the practice.

In this dynamic role, you will be responsible for greeting patients, answering phone calls, scheduling appointments, and managing patient records. The ideal candidate will have exceptional communication skills, strong attention to detail, and a genuine passion for helping others. This is a great opportunity to become a part of a close-knit team and contribute to the success of a thriving dental practice.

Responsibilities

• Must have expereince with dental office procedures and terminology.
• Answer incoming calls promptly and with a friendly, professional demeanor.
• Schedule, reschedule, or cancel appointments as requested, optimizing the appointment calendar to accommodate patient needs and office workflow.
• Provide patients with information regarding our dental services, treatments, and procedures, including preparation and what to expect.
• Take detailed messages for dental staff and ensure they are communicated accurately and timely.
• Confirm upcoming appointments and manage appointment reminders to reduce no-shows.
• Maintain patient records with up-to-date contact information and health history.
• Assist in resolving any patient concerns or issues related to appointments.

Requirements

• High school diploma or equivalent; experience in a dental or medical office setting preferred.
• Excellent telephone etiquette and the ability to manage multiple lines.
• Strong organizational skills and attention to detail.
• Proficiency in office software and phone systems, with the ability to learn new software quickly.
• Compassionate and patient-oriented, with excellent interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Billingual (English/Spanish)