Dental Payment Specialist

We are a growing dental service organization (DSO) that supports several dozen partner locations across the country. Our goal is to help you grow and positively impact lives by improving the smiles, confidence, and overall health of our guests.

The primary role of a Dental Payment Posting Specialist is to join and contribute to our team while maintaining a high level of customer service. Payment Posting Specialist performs daily posting and reconciliation. The Poster will be responsible for verifying and reconciling all payments and review all Explanation of Benefits to ensure accuracy and all payment reconcile with banking deposits. The Poster will post payments and make adjustments accordingly to patient accounts and perform other assigned tasks. This is a chance for candidates to advance their skill set and join an exciting team of professional oral health care providers.

Position Overview:

• Posting all insurance ACH, manual checks and credit card payments to accounts in the practice management system in a timely manner and accurate manner

• Record and balance batch totals daily

• Post adjustments, and denials from all insurance payers and patients

• Meeting important deadlines consistently (and especially during end-of-month/EOM closings)

• Ensure payments, allowances, adjustments, denials are researched and posted with a high degree of accuracy

• Identify payor fees not being paid at the allowed/contracted amount and communicate these findings to the Supervisor/Manager

• Complete office requests for locating payments and adjustment needs

• Following all policies and procedures as outlined by the company, governmental

regulations, and HIPAA standards

• Maintaining a consistent workday schedule (8:00am - 5:00pm), with occasional

over-time needed (especially during EOM closings)

Experience Required:

• Medicaid Payment Posting and Medicaid Rules and Regulation Knowledge is required

• Posting payments, adjustments, and denials from insurance companies' explanation of benefits, patients

• Utilizing EOBs to properly decipher payments so they can be properly posted

• Researching unidentified payments and/or recoupments to determine correct transaction

• Mastering one or more mainstream PMS (e.g., Dentrix, Eaglesoft, Open Dental, Denticon)

• Expert understanding of dental terms, denial codes/messages, and general billing processes

Skills and Attributes Required:

• Revenue Cycle Focused; Ability to understand how revenue flows into and out of an organization

• Demonstrate excellent decision making, analytical, and problem-solving skills

• Perform tasks with accuracy, efficiency, and by specified deadlines

• Detail oriented focus: Ability to work with complex payment processes

• Strong verbal and written communication skills

• Being committed to continuous improvement

• Ability to work independently and in a team setting

• Must have good time management and customer service skills

• Maintain a consistent record of predictable and reliable attendance

• Assist team members if needed; view cross-training duties with a "team-first" mentality

• Maintain strict compliance with State, Federal, and other regulations HIPAA, OSHA, and ADA

Education and Experience Requirements:

• High school diploma or equivalent

• 2 years of experience in the dental insurance billing field.

• Previous clinical experience in dental is a plus.

Benefits:

• 401(k)

• Dental insurance

• Vision insurance

• Flexible spending account

• Health insurance

• Health savings account

• Paid time off

• Holidays

• Short term and long-term disability insurance

• Pet insurance