Dental Patient Coordinator

Job Description: Dental Patient Coordinator

Reports to: Assistant Manager

Pay Range: $15.70 - $21.00 based on prior experience.

Company Overview

Hero Dental, Vision, and Orthodontics (DVO), LLC, is part of the Hero Practice Services group. Hero is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision, and orthodontic care to children in underserved communities. With 26 offices across seven states, we have helped over a million children, ages six months through 20 years, gain access to the care they need since 2006. Working at Hero is both a career and a calling…join us, BE A HERO!

Company Mission

To be the leading provider of high-quality and compassionate dental, vision and orthodontic services to children in underserved communities.

Outcome of the Role

The Insurance Coordinators mission is to improve collections by assisting patients with insurance benefits and communicates with insurance companies regarding eligibility and benefits.

The outcome of this role is achieved by following Hero Core Values: Integrity, Mission Driven, Patient First, Accountability, compassion and team work.

Essential Duties

• Study insurance plans used most frequently with patients to understand the various nuances to communicate more effectively.

• Document basic insurance information in the patient's file for quick reference

• Process and submit insurance claims daily

• Monitor and follow up on pending claims

• Providing the Dental Assistant Manager with patient names and information missing and needed to effectively processes claims

• Identify patients in the daily schedule with insurance needs, identify them in the patient's chart, and arrange a conference with them either before or at the time of the appointment

• Record all financial discussions with patients in their file

• Solidify the financial agreement with the patient, such as payment amount and schedule

• Send information as requested by insurance companies such as x-rays, charting, narratives, and other documentation for processing the claim when applicable (under RCM team direction)

• Provide insurance predetermination documentation to patients,

• Handle all inquiries concerning insurance daily

Minimum Qualifications

• Knowledge of English composition, grammar, spelling, and punctuation

• Skilled in the use of standard office equipment, including telephones, calculators, copiers, digital fax, computers, and computer software (MS Excel, Word, Practice Management software)

• Ability to maintain composure and professionalism when exposed to stressful situations

• Ability to engender trust from the doctors, co-workers, and patients

• Ability to work cooperatively with management, staff, and patients

• Ability to prioritize, organize, and complete tasks in a timely and independent manner

• Ability to accept constructive criticism

• Ability to understand and follow written and verbal instructions

• Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality

• Ability to communicate and express thoughts and ideas competently

• Ability to quickly grasp relevant concepts regarding duties and responsibilities

• Has a positive attitude about the practice, the services provided, and the products sold

• Increases knowledge and skills through self-study and by attending courses and seminars

• Has dependable job attendance and can be relied on the follow through with assigned tasks

Physical Requirements

This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds, occasionally 50.

In addition to the Job Description, you will be asked to perform other duties that support the business and our Mission.