Dental Office Manager

Riccobene Associates Family Dentistry is looking for a full-time Office Manager for our Shallotte office!

Are you tired of going to work with no sense of fulfillment, happiness or purpose? Take matters in your own hands and become a Riccobene team member! You can navigate your future by partaking in the ultimate employee experience & building long lasting relationships with your patients and co-workers, by helping them SMILE.

#ChangingLivesOneSmileAtATime

POSITION SUMMARY

The purpose of a Dental Office Manager is to guide all staff in any way possible to become more efficient, productive, and competent, thus helping to create a profitable practice that delivers excellent service to patients.

This position is responsible for helping guide the office staff & the dental practice team to achievement of productivity and financial and patient satisfaction goals. Through management of front office procedures, schedule management and practices, marketing and promotional programs, team and patient relations, this is a pivotal position that requires organization, positive interactions, excellent interpersonal and influencing skills, and willingness to assist with and/or direct a variety of responsibilities in the dental office.

DUTIES AND RESPONSIBILITIES:

The dental office manager will manage the following duties and provide general supervision of the patient coordinators, dental assistants, dental hygienists, sterilization techs, treatment coordinators and others as assigned. Office Managers are expected to partner with onsite associate dentists to ensure the following:  (Duties include but are not necessarily limited to):

PATIENT/EMPLOYEE SERVICES FUNCTIONS:

• Support community marketing events
• Front end customer service
• Accurate patient registration in the PMS system (practice management system)
• Ensures that patient coordinators notify clinicians and affected staff of cancellations and/or scheduling changes in a timely manner.
• Backup on-site insurance verification and financial counseling
• Accurate time of service (TOS) payment collections
• Ensures that dental support staff are scheduled and assigned accordingly
• Assign business office tasks to support personnel during their free time to include contacting patients who have not completed dental work that they have been diagnosed as needing.
• Ensures quality front desk services are provided.  Supervising the work of the dental patient coordinators – seeing that scheduling is done properly, databases are maintained and that all    patient contacts & demographics are updated.

Requirements

Essential Requirements & Qualifications

•   2 or more years of management experience, preferably in a dental or medical setting .
• Preferred 3-5 years of Front Office Dental experience
• Ability to organize and prioritize work load in order to meet established schedules, timelines or deadlines.
• Possesses the personal maturity and emotional intelligence to be able to manage working under demanding and challenging circumstances

o   Displays a pleasant and respectful manner when dealing with  patients and staff

o   Exhibits patience, understanding and consideration for others

• Able to work independently toward predetermined outcomes or as a member of a group
• Computer proficiency including Microsoft Office Suite and the ability to learn new programs
• Ability to professionally present and speak in front of small and large groups
• Ability to demonstrate independent thinking and exercise good judgment
• Ability to formulate, affect , interpret, and/or implement operating practices
• Ability to demonstrate a teamwork approach to job responsibilities
• Ability to demonstrate initiative, dependability and promptness
• Must perform frequent repetitive work with attention to detail
• Must have the ability to be flexible and accept different work assignments with a positive approach
• Ability to follow instructions and takes responsibility for own actions
• Ability to exercise confidentiality with Patients and patient care
• Must listen attentively for clarification to ensure necessary outcomes

Benefits

• Competitive salary based on experience

• 100% paid Teladoc

• 100% covered short term disability

• Health, Medical & Dental Insurance

• 401k