Dental Front Office

Position: Dental Front Office

Position Summary:

Under the direction and general supervision of the Dental Director, performs Dental Front Office duties and other related duties as assigned by the Dental and/or Clinic Supervisor and Back and Front Office Leads.

Essential Functions:

• Greet patients and other visitors with a friendly, warm attitude.
• Assist patients with the initial required paperwork for dental services and financial responsibilities.
• Answer telephone, arrange appointments, transfer calls, answer questions, and assist patients as required.
• Assist the Clinic Manager as needed, which may include, but not limited to:
• General clerical duties
• Assorted filing
• Assorted PC based typing and general administrative duties
• Open and distribute mail
• Responsible for postage on daily outgoing mail transactions
• Take in cash and other forms of payment from patients and issue receipts as needed.
• Keep reception area neat and clean during business hours
• May assist in data entry, billing projects, and daily reports.
• Depending on the situation, receptionist duties could require employee to work overtime and/or extended work hours.
• Participate on committees and special projects as requested.
• Maintain appointment book and properly appoint patients.
• Schedule recalls and no show follow ups.
• Be familiar with and be able to answer Denti-Cal and insurance questions.
• Review and highlight patient information.
• Obtain patient insurance information and benefits.
• Promote growth and friendly attitude in the office.
• Chart filing and preparation.
• Assist patients in completing "Patient Information" and "Health History" forms.

Additional Responsibilities:

• Assist Dental Receptionist staff and patients with required paperwork for dental services and financial responsibilities.
• Provide translation assistance for patients, staff, and dentists as needed.
• Obtain patient information including but not limited to insurance and demographics for accuracy and completion.
• Assist with telephone, arrange appointments, transfer calls, answer questions, and assist callers as required.
• General clerical duties including scanning, establishing patient records via electronic record.
• Other duties as requested and/or assigned by supervisor.

Knowledge/Skills/Abilities:

• General awareness of the expectations and concerns of FOFHC's dental patients and be able to respond in an empathetic and professional manner.
• Ability to work with persons from a wide diversity of social, ethnic, and economic backgrounds.
• Ability to creatively work with other health care professionals from a variety of disciplines to achieve maximal results for patients from a system of integrated primary health care.

Position Qualifications, Education and Training:

• Dental Assistant Certification preferred.
• High school diploma or GED certificate.
• Current CPR/BLS certificate.
• Minimum 1 year experience preferred.
• Ability to attend to multiple tasks at the same time and to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols.
• Effective oral and written communication skills in English are required. Effective oral communication skills in Spanish preferred.
• Experience with computer systems such as Microsoft Office, Excel and current EDR and EMR.
• Experience with Denti-Cal and HMO insurances.
• Excellent customer service skills and experience.
• Experience with cash procedures.
• Assists with various general and administrative functions of FOFHC as appropriate and time permits.
• As directed by a supervisor, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives.
• Participates in appropriate health promotion / disease prevention activities, both on-site and off-site as required.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Dental front office: 1 year (Preferred)

Language:

• spanish (Preferred)

Work Location: In person