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Dental Front Office
Friends Of Family Health Center
La Habra , CA 90631
Posted 3 days ago
Position: Dental Front Office
Position Summary:
Under the direction and general supervision of the Dental Director, performs Dental Front Office duties and other related duties as assigned by the Dental and/or Clinic Supervisor and Back and Front Office Leads.
Essential Functions:
- Greet patients and other visitors with a friendly, warm attitude.
- Assist patients with the initial required paperwork for dental services and financial responsibilities.
- Answer telephone, arrange appointments, transfer calls, answer questions, and assist patients as required.
- Assist the Clinic Manager as needed, which may include, but not limited to:
- General clerical duties
- Assorted filing
- Assorted PC based typing and general administrative duties
- Open and distribute mail
- Responsible for postage on daily outgoing mail transactions
- Take in cash and other forms of payment from patients and issue receipts as needed.
- Keep reception area neat and clean during business hours
- May assist in data entry, billing projects, and daily reports.
- Depending on the situation, receptionist duties could require employee to work overtime and/or extended work hours.
- Participate on committees and special projects as requested.
- Maintain appointment book and properly appoint patients.
- Schedule recalls and no show follow ups.
- Be familiar with and be able to answer Denti-Cal and insurance questions.
- Review and highlight patient information.
- Obtain patient insurance information and benefits.
- Promote growth and friendly attitude in the office.
- Chart filing and preparation.
- Assist patients in completing "Patient Information" and "Health History" forms.
Additional Responsibilities:
- Assist Dental Receptionist staff and patients with required paperwork for dental services and financial responsibilities.
- Provide translation assistance for patients, staff, and dentists as needed.
- Obtain patient information including but not limited to insurance and demographics for accuracy and completion.
- Assist with telephone, arrange appointments, transfer calls, answer questions, and assist callers as required.
- General clerical duties including scanning, establishing patient records via electronic record.
- Other duties as requested and/or assigned by supervisor.
Knowledge/Skills/Abilities:
- General awareness of the expectations and concerns of FOFHC's dental patients and be able to respond in an empathetic and professional manner.
- Ability to work with persons from a wide diversity of social, ethnic, and economic backgrounds.
- Ability to creatively work with other health care professionals from a variety of disciplines to achieve maximal results for patients from a system of integrated primary health care.
Position Qualifications, Education and Training:
- Dental Assistant Certification preferred.
- High school diploma or GED certificate.
- Current CPR/BLS certificate.
- Minimum 1 year experience preferred.
- Ability to attend to multiple tasks at the same time and to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols.
- Effective oral and written communication skills in English are required. Effective oral communication skills in Spanish preferred.
- Experience with computer systems such as Microsoft Office, Excel and current EDR and EMR.
- Experience with Denti-Cal and HMO insurances.
- Excellent customer service skills and experience.
- Experience with cash procedures.
- Assists with various general and administrative functions of FOFHC as appropriate and time permits.
- As directed by a supervisor, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives.
- Participates in appropriate health promotion / disease prevention activities, both on-site and off-site as required.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Dental front office: 1 year (Preferred)
Language:
Work Location: In person