Dental Customer Service Professional

Our Qualfon Mission

Qualfon's mission is to help as many people as possible pursue their total vocation-as individuals and as members of society-by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.

What We Offer

• All team members can further their education and earn a college degree through Qualfon University

• Our fantastic team members and supervisors embrace and live the Qualfon Mission & Values

• Team members have FREE access to personal and professional support through our care coaches.

• Set schedules majority of shifts are 40 hours per week.

• Medical, dental benefits, vision, and life & accident insurance for full-time employees

• Competitive wages: $15.00 - $21.00 per hour (actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location)

• Paid Time Off (PTO)

What you will be doing

• Answers telephone calls using an automated system and responds to basic customer questions and/or forwards to appropriate personnel and provides consultancy utilizing knowledge and expertise on insurance and healthcare, and/or forwards calls to appropriate personnel.

• Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded.

• Records calls, processes requests, and updates account history with results of inquiry to include proper documentation.

• Interfaces with team members, management, and customers in reference to customer service issues.

• Reviews and recommends modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions.

• Maintains composure in escalated situations.

• Operates accurately and efficiently in a fast-paced environment.

• Handles multiple responsibilities at one time.

• Conducts outbound calls to members in response to customer direction or other business needs.

Work at Home Requirements

• High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet.

• Upload speed of 5 Mbps; Download speed of 50 Mbps

• The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms.

• All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.

• Qualfon will provide all or some of the needed equipment based on the employee's request.

Additional Requirements:

• You must reside in the state of California.

What skills you will need

• GED or high school diploma required, some college preferred.

• A minimum of six (6) months experience in a dental customer support capacity required.

• 1 year of previous experience for a government or private sector inbound customer service center preferred.

• Prior work-at-home experience desired.

• Comfortable working self-managed.

• Typing speed of 25 WPM with 90% accuracy required.

• Knowledge of basic help desk software, computer software and Microsoft Office applications.

• Strong problem-solving skills to bring inquiries to effective resolution.

• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally.

• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries.

• Manages emotions and maintains positive energy.

• Passion for meeting or exceeding performance goals.

Additional Information

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/

Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

Contact qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations.

Call center position hiring immediately!