Dental Call Center

What we offer:

Benefits:

• Medical

• Dental

• Vision

• FSAs/HSAs

• Accident/Hospital

• Retirement Plan

• • other Employee & Family Support Programs

Other Perks: Flexible Schedules, 4 weeks of PTO, Paid Holidays, Growth Opportunities/Career Ladders

Compensation: Approximately $18.90 - $22.56 per hour to start. All individual pay rates are calculated based on the candidate's experience and internal equity.

• Must be able to speak Spanish comfortably.*

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer incoming calls professionally.

• Exhibits positive leadership skills, actively striving to improve the patient and staff experience of Clinica, as well as strong communication skills, including willingness to grow and develop skills in motivational interviewing.

• Verify and update patient demographics with each patient related call as needed.

• Screen callers to determine caller's needs.

• Schedule, cancel, confirm or reschedule appointments according to the scheduling guidelines.

• Transfer calls, create tasks and communicate patient language interpretation need to the clinics according to protocol.

• Answer caller questions according to protocol.

• Take and forward messages to the appropriate party.

• Provide exceptional customer service to all callers.

• Maintain cultural sensitivity when dealing with customers and coworkers.

• Respond to customer inquiries.

• Manage patient cancellations according to protocol, including managing patient cancellations left through voicemail.

• Actively work outreach and other reports during lower volume times.

• Assist in confirming appointments.

• Assist with front desk when needed.

POSITION QUALIFICATIONS:

Education and Experience:

• High School diploma or GED preferred.

• One year phone service preferred.

• One year medical or dental facility preferred.

Knowledge, Skills and Abilities:

• Fluent in both English and Spanish.

• Good telephone etiquette and excellent keyboard skills.

• Excellent grasp of call center guidelines, protocols and rules for scheduling and managing patients.

• Excellent interpersonal skills enabling the person to be able to react effectively and calmly in emergencies and within strict guidelines.

• The capacity to maintain the trust of the customers as well as customer confidentiality.

• Possess Multi-tasking abilities.

Clinica Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.