Demand Management Specialist (Plano, Texas Onsite)

Position Summary

Location:

Plano, TX (Monday through Thursday in office required - firm)

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We've grown into one of THE most recognized global brands. We consider ourselves "relentless pioneers" that push boundaries and defy barriers. The company pushes beyond the limits of today's technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA's ENERGY STAR Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

Position Summary

This Demand Management Specialist role will be responsible for forecasting and planning service parts and materials through the Materials Requirements Planning (MRP) System. Maintain parts and materials master data and bill of materials to accurately plan and execute MRP. Maintain new No Charge Part (NCP) process to support customer escalated accessory support. Analyze parts inventories for maximum customer product repair support while minimizing inventory levels to meet product service and repair requirements. Order parts from available/best cost/delivery efficient internal and external resources. Maintain analytical and reporting systems to monitor quantity and timing of usage. Initiate parts into inventory for new product introduction and discontinue models at end of forecasted product life. Maintains and trains users of service parts inventory processes within SAP business enterprise system. Function as point of contact for service parts purchasing; inventory management, order status, time of delivery, and NCP ticket FOC order creation and review.

Role & Responsibilities

• Utilize return forecast and usage rate to plan materials through the Materials Requirements Planning (MRP) System.

• Minimizes sales opportunity loss and cost in supply chain by operating strategic supply forecast considering the lead time based on market demand analysis.

• Maximizes SCM operation efficiency by building mid and long-term resource management strategy

• Analyze inventory levels based upon parts usage, lead-time to delivery and current balance on-hand and future demands. Utilize existing tracking and reporting systems to track and monitor all service parts activity. Monitors parts usage to determine need for changes to inventory levels, order quantity. Develop and maintain new reports in Business Warehouse and SAP as necessary.

• Interfaces with vendors and customers on a daily basis to ensure parts orders are fulfilled in an accurate and timely manner. Ensures that all interested parties are kept abreast of service parts information, parts availability, order status, shipments, tracking shipment deliveries, stock levels, etc. that affect product service repairs.

• Develop and Create reports on key performance metrics on a daily/weekly/monthly basis.

• Prepares and create service parts Purchase Orders. Tracks orders and shipping status. Modifies and maintains entries. Monitors and analyzes service parts inventories against open parts purchase orders within the SAP system.

• Researches, resolves and takes action to correct errors, changes in parts inventory levels, part specifications, part functional failures, abnormalities, etc. as required.

• Participates in SEA's engineering and product change process in support of customer orders, order backlog, product inventory and installed base and recommends appropriate actions to ensure that all activities are rolled into the production and shipping plans as required.

• As required, coordinates the return, repair and disposition of materials at SEA and SEC. Monitors the aging of these RMA's to ensure expeditious return of materials to the customer.

Skills and Qualifications

Minimum Qualifications

• Bachelor's degree in business or related field and a minimum of 4+ years of relevant work experience using ERP systems, inventory, forecasting, purchasing, order management, and/or advanced supply chain planning functionality required

• SAP and ERP knowledge/ experience and APICS certification in Materials Resource Planning preferred but not required

• Korean bilingual (fluency writing and speaking) preferred but not required

• Demonstrated abilities in telecommunications or office products parts resourcing, planning, researching and ordering utilizing a SAP or similar business enterprise system for purchasing and inventory control

• Read write and verbal communications skills to prepare and present plans and information to product repair, vendors and purchasing management personnel

• Experience using Microsoft Office (Advanced Excel skills to include v Look ups and pivot tables, Word, and Access

• Strong organization and project management skills

• The ability to develop and maintain excellent working relationships with various levels within the company and with various customer levels

• The ability to gather data, organize, plan and prioritize multiple assignments and information

• The ability to read, write, prepare comprehensive spreadsheets and present documents, reports, charts, materials and related information.

• Demonstrated English language competency in both oral and written communication modes for both internal and external communications at various levels.

• Work under general supervision and guidance from manager to identify and ensure achievement of production team goals and to complete individual assignments within established time frames.

• The demonstrated ability to solve problems requiring creativity to search for solutions among learned experiences. Work is guided by objectives and broad functional direction. Some analysis and judgement is required to determine appropriate courses of action.

• Up to 10% travel required as needed (international or domestic)

• The ability to flex work hours to some evening hours as needed to collaborate with international team members

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Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.