Demand Capacity Specialist

Hcsc Chicago , IL 60602

Posted 3 months ago

Job ID: KP-1036670


As the healthcare industry continues to rapidly transform, our IT team conceives, develops and delivers impactful technology solutions to support access to quality, affordable healthcare for our members. We are driven by our collective company purpose: To do everything in our power to stand with our members in sickness and in health. Our IT team unleashes the power of this purpose through technology. We come to work every day to make a difference, and we deliver the highest quality and best solutions to our members.

Job Purpose:

This position is responsible for leading and executing our Service Introduction process and other processes to ensure new scope for AMS is adequately defined, properly estimated, and effectively transitioned with proper formal approvals for funding. Each application that moves through the Service Introduction process will be either newly developed or will have undergone significant revisions requiring release transparency for our AMS team to be effective in our role for providing production support services. This position will engage strongly with our AMS Strategic Partners (vendors) and the associated AMS Senior Manager as well as key personnel from the HealthTech Portfolio for leadership decisions and for subject matter expert SME) support. The person filling this position will be a driving force to ensure the Service Introduction (and Service Reduction / Release Transparency) processes goes smoothly while keeping all stakeholders informed to ensure effective alignment of development demand and capacity; providing input into financial, workforce, and technical capacity planning processes. In addition, this position is responsible for ensuring processes between AMS and other stakeholders with HealthTech and HealthAnalytics are in place and properly documented.

Required Job Qualifications:

  • Bachelor Degree and 6 years Information Technology experience; OR Tech Certification and 8 years Information Technology experience; OR 10 years Information Technology experience.

  • Teamwork and collaboration skills; oral and written communications skills.

  • Knowledge of project planning tools e.g., MS Project.

  • Analysis and modeling tools e.g., Excel.

  • Knowledge of application development platforms.

  • Knowledge of cloud computing / SaaS.

  • Knowledge of mobile and web technologies.

  • Knowledge of data center platforms (servers, storage).

  • Knowledge of end user platforms (desktops, laptops, mobile).

  • Ability to work well independently with the maturity to escalate when needed.

  • Attention to detail with a strong ability to track and drive multiple concurrent activities while staying organized.

  • Confidence to initiate and facilitate meetings effectively while tracking follow-up items to ensure an optimized process. Possess ability to manage workload and manage multiple concurrent priorities.

Preferred Job Qualifications:

  • Knowledge of SDLC Methodology - Agile / Scrum / Iterative Development.

  • Negotiation.

  • Business acumen.

  • CA

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


Expertise Information Technology Job Type Full-Time Regular Location IL - Chicago

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Capacity Specialist

Rush University Medical Center

Posted 6 days ago

VIEW JOBS 1/17/2020 12:00:00 AM 2020-04-16T00:00 Are you interested in joining a leading health care organization? Join Rush University Medical Center! We are seeking an experienced and highly motivated, well organized and detail-oriented Capacity Specialist for our RUMG Access Call Center Department. This is a Full Time position 80 hours every two weeks Monday to Friday 8 Hour Shifts General Summary: The RUMG Access and Capacity Specialist acts as a facilitator including scheduling, maintaining schedule templates for providers and ancillary services with a goal of maximizing access to and utilization of RUMG services. The employee who holds this position exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service and Performance Standards and communicate information within HIPAA guidelines, prioritizing patient privacy at all times. Principal Duties and Responsibilities: * Creates and maintains multiple provider schedule templates in a variety of specialties while independently coordinating with departmental leadership and the RUMG Access Center management team. * Proactively monitors and escalates areas of concern or uncertainty relating to the practices and offers possible resolutions around access, capacity management, workflows and/or Epic build issues. * Exhibits mastery of specialized RUMG Access Center processes including but, not limited to: questionnaires, subgroups, visit type modifiers, session limits, auto-search, visit types restrictions, and blocks. * Serves as a subject matter expert in support of the RUMG Access Center team and respective RUMG departments. * Efficiently responds to clinic template change requests to ensure efficient and accurate scheduling and accurate daily provider schedules. Ensures templates accurately denote the reason for the requested change, and/or unavailability for accurate reporting purposes. * Performs quality assurance checks on multiple provider schedules. Identifies template, scheduling and/or capacity issues and trends, and recommends potential resolutions. * Develops and distributes utilization and demand reporting metrics to make recommendations for patient capacity needs when new patient access exceeds RUMG Access Center and/or department timeframe. * Responsibly manages a high level of EPIC security required to consistently, accurately and successfully service multiple specialty department templates. * Works collaboratively with RUMG Access Center team and RUMG departments to enhance patient access and ensure the highest level of patient satisfaction. * Exhibits sensitivity to patient health information and protection of confidentiality. Maintains privacy at all times for patient and employee information. * Enhances the reputation of the RUMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients. * Promotes a positive and productive environment, supporting teamwork and communication. * Works cooperatively in a team environment and supports organizational changes to ensure the success of the RUMG Access Center. * Demonstrates compliance with RUMG Customer Service and Performance Standards. Meets Rush University Medical Group's Customer Service standards as determined through audits or monitoring activities. Performs other duties as assigned. Knowledge, Skills and Abilities: * Bachelor's degree preferred * Equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office required. * Microsoft Office and computer experience required. * Excellent communication, telephone, and interpersonal skills required. * Attention to detail and accuracy. * Possesses critical thinking skills which lead to sound judgment and problem solving. * Ability to work effectively and accurately under a high level of stress with time constraints while maintaining composure and sensitivity to patient's and department's specific needs. * Well-presented and businesslike. * Ability to utilize EPIC Cadence and Templates efficiently. * Employees hired into this role must successfully pass the EPIC Cadence test with 3 attempts, within 45 days of completion of training. Company Highlights: Rush's 14-story hospital Tower is the cornerstone of the Rush Transformation, and is the symbol of a philosophy-an evolution in the delivery of patient-centered care. Rush is a not-for-profit health care, education and research enterprise comprising Rush University Medical Center, Rush University, Rush Oak Park Hospital and Rush Health. Rush University Medical Center is a four time Magnet facility located in Chicago, IL Leading academic medical center, acute care hospital w/ 676 licensed beds. RUMC offers a competitive salary, outstanding benefits & the professional advantages of an environment that supports your development & recognizes your achievements. Rush University is home to one of the first medical colleges in the Midwest and one of the nation's top-ranked nursing colleges, as well as graduate programs in allied health, health systems management and biomedical research. As one of the most popular cities in the nation, Chicago is a cultural, historical and diverse city. Located on the shores of Lake Michigan, Chicago in known for its nearly 200 distinct neighborhoods and its extensive park systems, along with its sports teams, museums and vibrant theater community. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Rush University Medical Center Chicago IL

Demand Capacity Specialist