Demand And Capacity Analyst

Hcsc Chicago , IL 60602

Posted 2 months ago

Job ID: ZB-1034248

Description:

As the health care industry continues to rapidly transform, our IT team conceives, develops and delivers impactful technology solutions to support access to quality, affordable health care for our members. We are driven by our collective company purpose: To do everything in our power to stand with our members in sickness and in health. Our IT team unleashes the power of this purpose through technology. We come to work every day to make a difference, and we deliver the highest quality and best solutions to our members.

Job Purpose:

The Application Maintenance Support (AMS) team is responsible for break / fix application production support for the enterprise. This position is responsible leading and executing our Service Introduction process to ensure new scope for AMS is adequately defined, properly estimated, and effectively transitioned with proper formal approvals for funding. Each application that moves through the Service Introduction process will be either newly developed or will have undergone significant revisions requiring release transparency for our AMS team to be effective in our role for providing production support services. This position will engage strongly with our AMS Strategic Partners (vendors) and the associated AMS Senior Manager as well as key personnel from the HealthTech Portfolio for leadership decisions and for subject matter expert SME) support. The person filling this position will be a driving force to ensure the Service Introduction process goes smoothly while keeping all stakeholders informed to ensure effective alignment of development demand and capacity; providing input into financial, workforce, and technical capacity planning processes. Our AMS Demand Capacity Team also serves as process-central for our broader AMS team and is responsible for other functions including the role AMS plays in the Stakeholder Engagement process.

Required Job Qualifications:

  • Bachelor Degree and 4 years Information Technology experience; OR Tech Certification and 6 years Information Technology experience; OR 8 years Information Technology experience.

  • Teamwork and collaboration skills; oral and written communications skills.

  • Knowledge of project planning tools e.g., MS Project.

  • Analysis and modeling tools e.g., Excel.

  • Knowledge of application development platforms.

  • Knowledge of cloud computing / SaaS.

  • Knowledge of mobile and web technologies.

  • Knowledge of data center platforms (servers, storage).

  • Knowledge of end user platforms (desktops, laptops, mobile).

  • Ability to work well independently with the maturity to escalate when needed.

  • Attention to detail with a strong ability to track and drive multiple concurrent activities while staying organized.

  • Confidence to initiate and facilitate meetings effectively while tracking follow-up items to ensure an optimized process.

Preferred Job Qualifications:

  • Knowledge of SDLC Methodology - Agile / Scrum / Iterative Development.

  • Negotiation.

  • Business acumen

  • CA

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Requirements:

Expertise Information Technology Job Type Full-Time Regular Location TX - Richardson, IL - Chicago


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Demand And Capacity Analyst

Hcsc