Deltek Talent Management - District General Manager II - (10384)

Amerigas Gridley , CA 95948

Posted 2 days ago

AmeriGas Propane is the nation's largest propane distributor, serving over 2 million residential, commercial, industrial, agricultural and motor fuel propane customers in all 50 states. AmeriGas is listed on the New York stock exchange [NYSE: APU]. For more information visit our website at

Job Summary:

The District Manager has the primary overall responsibility for their assigned District Location(s). Manages all facets of the district(s) with accountability for the district's growth, EBIDTA, Safety, and Net Promoter Score (NPS). Accountable for the overall direction of District(s) activities to ensure high levels of customer service, operational effectiveness, employee productivity, and profitability.

Core Competencies:

  • Safety Management
  • Articulates a safety vision for his or her team; communicates the importance of safety to the company and reinforces a safety mindset; considers the impact on safety when making decisions
  • Customer Focus
  • Makes customers a high priority; is committed to exceeding the needs of all customers
  • Integrity & Trustworthiness
  • Demonstrates high professional and personal standards; treats people fairly and with respect
  • Meets Commitments
  • Meets safety, customer service, growth and financial objectives; is passionate about growing the business and gaining competitive advantage through simplification and driving innovative change through the operation
  • Communication
  • Listens and responds appropriately to others; articulates ideas clearly, persuasively, and concisely in verbal and written communication; demonstrates effective presentation skills
  • Coaches and Motivates Others
  • Provides opportunities to develop new skills and grow professionally; provides support and feedback to enhance others' performance; uses an understanding of what motivates people to achieve results; Must set the tone for all district initiatives and provide updates and leadership to all employees daily
  • Leadership
  • Describes a clear and appealing vision of the future; demonstrates commitment to and enthusiasm for AmeriGas; creates an environment where people are encouraged to reach their full potential

Duties and Responsibilities:

  • Ensures compliance with safety codes and policies including the servicing and repair of company vehicles; ensures employees are wearing proper PPE; and customer installations are safe and in compliance with state and federal regulations.

  • Proactively coaches associates in all facets of safety performance: compliance; behavior; accident avoidance; safety driving and achieves an excellent score in the safety audits

  • Consistently reinforces safety messages by conducting behavioral observations, safety briefings, "tailgate" meetings, and facility safety walk-throughs

  • Monitors customer loyalty and satisfaction dashboard (NPS), listens to surveys and comments on a weekly basis and responds to customer issues and comments to improve customer loyalty and satisfaction

  • Works with each member of his/her team to ensure day-to-day operations support a high quality customer experience; proactively identifies problems that negatively impact the customer's experience

  • Celebrates excellent customer service with the team and recognizes individuals who provide excellent service to customers. Deals with customers daily and leads customer interactions from the front.

  • Develops and implements plans for achieving long-term customer growth and financial goals

  • Consistently communicates and updates key performance areas for the District and the Area to each member of his/her team

  • Ensures all District daily, weekly, and monthly work processes and reporting are done accurately, timely and error free

  • Understands all Company controls related to SOX in reporting, approvals, and dating of paperwork. Complies with all Sox internal rules.

  • Plans, directs and manages staffing and development of employees by effectively communicating company strategic goals; conducting effective and timely performance appraisals; ensuring all training for employees is completed; and working with employees to improve their satisfaction levels as measured by employee surveys.

  • Generates sales and revenues by promoting and performing sales calls, retention calls and sales activities; meeting the District/Area customer growth goals, and managing pricing and margins to meet gross profit goals.

  • Controls operating expenses by monitoring employee productivity through use of the distribution system, service scheduling calendar, etc. in order to manage and optimize personnel and vehicle expenses

  • Oversees compliance regarding cash control, inventory management, documentation requirements and audit procedures.

  • Enforcing credit and collections policies and procedures to reduce DSO's, improve aging results, and reduce write offs

  • Proactive daily involvement in all District purchasing and expenditures.

  • Performs delivery, service, sales, customer service, and/or District administrative work as required.

Knowledge, Skills and Abilities:

  • CDL and DOT qualification is required if performing delivery or service functions (if performing "inside" duties in addition to the District Manager role this may not be required).

  • Required state/local licenses/permits/certifications for work being performed. Ability to deal with code enforcement officials, regulatory personnel and permitting jurisdictions.

  • Within first six months in the position, incumbent must meet training and certification requirements for delivery/service and/or sales/customer service.

  • Ability to read, analyze, and interpret financial reporting documents relating to District performance, general business periodicals, professional journals, safety and technical procedures, and governmental regulations. Is familiar with contracts, leases, agreements for service, and vendor requirements.

  • Ability to write reports, business correspondence, and procedure manuals.

  • Ability to effectively present information and respond to questions from groups of employees, managers, contractors, customers, and the general public

Education and Experience Required:

  • High school diploma required, college degree preferred

  • Five or more years in the propane industry preferred, including some responsibility leading other employees; supervisory experience preferred

  • Computer skills and Proficiency in Microsoft Office applications required

  • Sales experience preferred

Working conditions:

  • While performing the duties of this job, the employee is regularly exposed to hazardous or caustic chemicals and outside weather conditions. The employee is frequently exposed to wet, hot or cold and/or humid conditions, moving mechanical parts, and flammable materials. The employee is occasionally exposed to vibration. The noise level in the work environment may be loud. The employee will be working in both office and external work environments

AmeriGas is a Drug Free Workplace. Candidates must be able to pass a pre-employment drug screen and a criminal background check. AmeriGas is an Equal Opportunity Employer.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Shift Supervisor Management...

CVS Health

Posted Yesterday

VIEW JOBS 7/18/2018 12:00:00 AM 2018-10-16T00:00 Job Description The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture. Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures. Essential Functions: 1. Management * Work effectively with store management and store crews * Supervise the store's crew through assigning, directing and following up of all activities * Effectively communicate information both to and from store management and crews 2. Customer Service * Assist customers with their questions, problems and complaints * Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers * Maintain customer/patient confidentiality Required Qualifications Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed. Preferred Qualifications Experience in retail Education High school diploma or equivalent required Business Overview CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers. CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process. For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: CVS Health Gridley CA

Deltek Talent Management - District General Manager II - (10384)