Delivery Support Coordinator

RH (Restoration Hardware) Tracy , CA 95376

Posted 3 months ago

We believe RH is one of the most innovative and fastest growing luxury brands in the home furnishings marketplace. We are designers, not decorators.

That distinction means that we look at a project in the context of the entire space, or the whole, rather than as parts or components. We provide luxury design services for the reimagining of one room or an entire home, anywhere in the world.

Our Associates are innovators with an entrepreneurial spirit and a passion for establishing and fostering relationships. They work in tandem with our cross-functional internal partners as well as our delivery providers across our network to provide real time solutions when unexpected situations occur during a customer's delivery experience.

They are educated and passionate about our products, and are able to help guide our customers through an appropriate resolution and beyond. They are an essential part of creating a luxury experience for our clients as they reimagine their homes.

RESPONSIBILITIES

Live Our Values: People, Quality, Service and Innovation

Represent the RH brand through communication, personal appearance, and professionalism

Coordinates the details of multiple design projects from point of sale through completion

Consistently exhibit professional demeanor with internal and external customers through verbal and written customer-focused communication

Ensure that clients' needs are met so as to achieve flawless execution of project

Build working knowledge of products and characteristics in order to recommend appropriate solutions based on client preferences, needs, and expectations.

Deliver a concierge level of service, you will ensure every interaction results in client delight

REQUIREMENTS

Passion for the RH brand and interior design

High energy and inspiration in everything you do for your clients and the Associates at RH

Creative and innovative ideas with a focus on delivering results

Ability to think, lead and deliver results independently 5+ years customer service experience communicating with clients through various channels, or equivalent experience

Excellent verbal and written communication skills are a must

Results-oriented

Strong organizational skills and keen attention to details

Strong aptitude for navigating various software applications

High end furniture, design showroom or luxury retail experience preferred

Advanced level of experience with reporting feedback systems, including GoogleDrive, Microsoft Excel, SalesForce and other business specific programs

Ability to work a flexible retail schedule: including some weekends, evenings, and key event days

Bilingual English/Spanish speaking preferred



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VIEW JOBS 11/1/2019 12:00:00 AM 2020-01-30T00:00 We believe that service starts inside the organization and embrace a concept called "People First." At RH, you will create results with an inspiring team in a creative environment with opportunities for career advancement. We believe RH is one of the most innovative and fastest growing luxury brands in the home furnishings marketplace. We are designers, not decorators. That distinction means that we look at a project in the context of the entire space, or the whole, rather than as parts or components. We provide luxury design services for the reimagining of one room or an entire home, anywhere in the world. Our Associates are innovators with an entrepreneurial spirit and a passion for establishing and fostering relationships. They work in tandem with our cross-functional internal partners as well as our delivery providers across our network to provide real time solutions when unexpected situations occur during a customer's delivery experience. They are educated and passionate about our products, and are able to help guide our customers through an appropriate resolution and beyond. They are an essential part of creating a luxury experience for our clients as they reimagine their homes. RESPONSIBILITIES Live Our Values: People, Quality, Service and Innovation Represent the RH brand through communication, personal appearance, and professionalism Coordinates the details of multiple design projects from point of sale through completion Consistently exhibit professional demeanor with internal and external customers through verbal and written customer-focused communication Ensure that clients' needs are met so as to achieve flawless execution of project Build working knowledge of products and characteristics in order to recommend appropriate solutions based on client preferences, needs, and expectations. Deliver a concierge level of service, you will ensure every interaction results in client delight REQUIREMENTS Passion for the RH brand and interior design High energy and inspiration in everything you do for your clients and the Associates at RH Creative and innovative ideas with a focus on delivering results Ability to think, lead and deliver results independently 5+ years customer service experience communicating with clients through various channels, or equivalent experience Excellent verbal and written communication skills are a must Results-oriented Strong organizational skills and keen attention to details Strong aptitude for navigating various software applications High end furniture, design showroom or luxury retail experience preferred Advanced level of experience with reporting feedback systems, including GoogleDrive, Microsoft Excel, SalesForce and other business specific programs Ability to work a flexible retail schedule: including some weekends, evenings, and key event days Bilingual English/Spanish speaking preferred BENEFITS Great benefits package with premier medical, dental and vision partners Rewarding paid time-off plans, including vacation, sick time, personal days, company holidays and more Substantial associate discount of 50% off regularly priced RH merchandise, 30% off sale items, and 40% off food & non-alcoholic beverages at our restaurants Access to all RH Members Program benefits, including complimentary design services High-value discounts with respected national vendors, partners and retailers Generous Referral Bonus Program to reward associates for recruiting top talent Restoration Hardware Tracy CA

Delivery Support Coordinator

RH (Restoration Hardware)