We believe that service starts inside the organization and embrace a concept called "People First." At RH, you will create results with an inspiring team in a creative environment with opportunities for career advancement.
We believe RH is one of the most innovative and fastest growing luxury brands in the home furnishings marketplace. We are designers, not decorators.
That distinction means that we look at a project in the context of the entire space, or the whole, rather than as parts or components. We provide luxury design services for the reimagining of one room or an entire home, anywhere in the world.
Our Associates are innovators with an entrepreneurial spirit and a passion for establishing and fostering relationships. They work in tandem with our cross-functional internal partners as well as our delivery providers across our network to provide real time solutions when unexpected situations occur during a customer's delivery experience.
They are educated and passionate about our products, and are able to help guide our customers through an appropriate resolution and beyond. They are an essential part of creating a luxury experience for our clients as they reimagine their homes.
Live Our Values: People, Quality, Service and Innovation
Represent the RH brand through communication, personal appearance, and professionalism
Coordinates the details of multiple design projects from point of sale through completion
Consistently exhibit professional demeanor with internal and external customers through verbal and written customer-focused communication
Ensure that clients' needs are met so as to achieve flawless execution of project
Build working knowledge of products and characteristics in order to recommend appropriate solutions based on client preferences, needs, and expectations.
Deliver a concierge level of service, you will ensure every interaction results in client delight
Passion for the RH brand and interior design
High energy and inspiration in everything you do for your clients and the Associates at RH
Creative and innovative ideas with a focus on delivering results
Ability to think, lead and deliver results independently 5+ years customer service experience communicating with clients through various channels, or equivalent experience
Excellent verbal and written communication skills are a must
Strong organizational skills and keen attention to details
Strong aptitude for navigating various software applications
High end furniture, design showroom or luxury retail experience preferred
Advanced level of experience with reporting feedback systems, including GoogleDrive, Microsoft Excel, SalesForce and other business specific programs
Ability to work a flexible retail schedule: including some weekends, evenings, and key event days
Bilingual English/Spanish speaking preferred
Great benefits package with premier medical, dental and vision partners
Rewarding paid time-off plans, including vacation, sick time, personal days, company holidays and more
Substantial associate discount of 50% off regularly priced RH merchandise, 30% off sale items, and 40% off food & non-alcoholic beverages at our restaurants
Access to all RH Members Program benefits, including complimentary design services
High-value discounts with respected national vendors, partners and retailers
Generous Referral Bonus Program to reward associates for recruiting top talent