Delivery Specialist - Sotf

Aaron's, Inc Marietta , GA 30060

Posted 2 weeks ago

Delivery Specialist

  • SOTF Job ID C04039J Date posted 03/07/2019






The Delivery Specialist

  • SOTF is responsible for loading, securing, delivering, setting up, troubleshooting, and demonstrating merchandise for customers during an initial delivery, a service call, or as part of a pickup. The Delivery Specialist may also occasionally review lease agreements with the customer during a delivery. The Delivery Specialist will promote Aaron's sales events by distributing flyers. During all duties, the Delivery Specialist will serve as an ambassador of Aaron's with a goal of delivering an exceptional customer experience.

Duties and Responsibilities:

  • Ensuring high levels of customer satisfaction through excellent service and a focus on delivering an exceptional customer experience

  • Review the information sheets and adhere to the delivery schedule each day

  • New deliveries, Returns or Product Exchanges:

  • Verify correct product and accessories are loaded to the delivery vehicle using the information sheets

  • Load, secure and protect product in delivery vehicle to avoid any damage during delivery

  • Ensure all merchandise is clean and in operating condition prior to delivery

  • Offload, install and demonstrate merchandise applying all customer experience training to ensure an exceptional customer experience

  • Confirm customer identification, collect money and obtain customers signature on lease agreements

  • Clean and certify merchandise in the Quality Assurance Center for all items returned

  • Review company marketing materials and available training resources to stay up to date on product features and basic service procedures

  • Perform routine service calls and product exchanges

  • Maintaining the store's warehouse in a neat and orderly manner

  • Safely operate delivery vehicle

  • Document all vehicle movement in accordance to company guidelines

  • Conduct daily inspection of assigned deliver vehicle to ensure safety and maintenance guidelines are met

  • Assist in field marketing programs as requested by store management including the distribution of company advertisements/flyers while out of the store

Required Skills and Competencies:

  • Position routinely requires lifting, loading and "dollying" merchandise 50 300 pounds

  • Neatly groomed appearance

  • Good communication skills and a strong focus on customer service

  • Strong technical skills or working knowledge of electronic products

  • Good driving skills

  • Satisfactory MVR, D.O.T physical/certification in states that require it, a valid Driver's License and compliance with the Company's Diver Qualification Policy

Aaron's is an Equal Opportunity Employer

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Delivery Specialist - Sotf

Aaron's, Inc