Delivery Services Manager / Inside Sales (198)

ABC Supply Avon , MA 02322

Posted 2 months ago

In this role, you will assist with scheduling and routing product deliveries, coordinating fleet maintenance and updating customers on delivery statuses. You will also ensure that safety and compliance measures are met and provide unparalleled service as they help customers purchase the products they need to complete roofing, building, and remodeling projects

ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Great Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.

Specific duties may include:

  • Scheduling and routing product deliveries

  • Making sure trucks are not overloaded and that all loads fall within standard weight limits for each vehicle

  • Assessing job site delivery requirements and assigning appropriate delivery vehicles

  • Resolving all vehicle safety issues by routing vehicles to the appropriate service facilities for needed repairs

  • Keeping customers informed of delivery status

  • Ensuring that all OSHA and federal road procedures are followed

  • Participating in the hiring of drivers and material handlers, as well as their performance management

  • Coordinating fleet maintenance and ensuring all repairs are completed properly

  • Scheduling new equipment training for drivers and ensuring they are fully certified to operate the equipment

  • Ensuring that all drivers' CDL licenses are current and informing drivers when their licenses or medical cards need to be updated

  • Answering telephones and entering sales orders

  • Accepting payment and applying it to the appropriate customer account

  • Coordinating customer pick ups with the warehouse

Specific qualifications include:

  • Excellent communication and interpersonal skills

  • Proven leadership experience

  • Proficient in Microsoft Office and data entry

  • Ability to prioritize responsibilities and manage multiple service needs simultaneously

  • Previous dispatch experience is preferred

  • Mechanical knowledge is a plus

  • Superior customer service skills

Benefits may include:

  • Health, dental, and vision coverage

  • Employer paid life insurance

  • 401(k) with generous company match

  • Flex spending

  • Paid time off

  • Paid holidays

Equal Opportunity Employer / Drug Free Workplace

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