Delivery Scheduler

Execute the tasks necessary to schedule delivery of our furniture into the customer's home.

SPECIFIC RESPONSIBILITIES

• Manage all delivery scheduling functions for assigned store(s).

• Utilize system information and reports to identify deliverable orders.

• Research any available orders that customer may have via system and open order reports.

• Contact customer to schedule deliveries for all items that are currently available and in the warehouse.

• Maintain delivery schedules based on outlined route list.

• Maximize delivery trucks and routes based on schedules and ensure that delivery goals are met.

• Run scheduling reports to ensure that the budgeted goal for deliveries is being met.

• Work closely with other schedulers and routing manager to maximize routes.

• Suggest and participate in developing "special" routes to satisfy out-of-area customer deliveries.

• Work closely with receiving specialist and inventory specialist on reschedules and product availability.

• Process credit cards as required by drivers ensuring that the appropriate store and COD information is being provided.

• Call customers in advance of the actual delivery with three-hour delivery windows. Perform delivery confirmation telephone calls to customers.

• Must be able to work holidays and weekends.

Education

High school diploma or equivalent

Experience

Minimum one (1) year experience in a customer service related position.

Other Requirements

Excellent communication skills. Ability to work well with others.

Basic computer skills necessary.

Other details

• Job Family Operational Staff

• Job Function 5B Customer/Client Svc Workers

• Pay Type Hourly

• Job Start Date Monday, June 24, 2024

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• Belleville, MI 48111, USA