Delivery Operations Field Support Specialist

Bob's Discount Furniture Carteret , NJ 07008

Posted 5 months ago

Delivery Operations Field Support Specialist

At Bob's Discount Furniture, we have fun, we love what we do and it shows in our expansive growth! Bob's Discount Furniture is currently looking for a high energy Delivery Operations Field Support Specialist.

Responsibilities

  • Develop and Maintain strong working relationships with Delivery Operations Management, Customer Care Management, Carrier Management and sub-contractors

  • Conduct Semi-Annual visits to each designated depot locations

  • Perform site inspections

  • Conduct semi-annual audits for review with Director/RDM/ADM

  • Provide depot development in applicable systems/procedures

  • Provide support in Independent contractor development PowerPoint and Video series

  • Provide depot guidance regarding operation of company owned equipment (where applicable)

  • Communicates and enforces standards of operations for off-site delivery depots

  • Conducting on the road evaluations

  • Conducting cooperative development with Independent Contractors in market upon Carrier or Delivery Operations request

  • Monitoring Quality Control when within assigned market

  • Providing performance feedback for Director/RDM/ADM group

  • Monitors off-site subcontractor delivery operations as assigned to insure that contract performance standards are maintained and complied with including: Create and distribute when applicable Delivery Operations statistical reports to BDF and Carrier groups

  • Requested support for Delivery operations corporate transfers, specialty delivery needs, and/or any reasonably considered delivery operations project

Required Qualifications

  • High School Diploma or equivalent

  • Minimum of 5 year of product delivery or related experience

  • Strong computer abilities

  • Competent in Word, Excel, Outlook

  • Ability to master applicable software such as RP, SAP, Dispatch Track and Roadnet

  • Ability to operate RF system

  • Familiarity with wood, upholstery, bedding, and leather furniture preferred.

  • Excellent verbal and written communication skills

  • Ability to work independently

  • Self-motivated

  • Strong time management skills

  • Ability to analyze information and solve problems

  • Ability to motivate/develop others

  • Ability to consistently travel to offsite locations

  • Ability to work flexible schedule as department needs dictate

Bob's Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.


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Delivery Operations Field Support Specialist

Bob's Discount Furniture