Delivery Manager

Tata Consultancy Services Milwaukee , WI 53201

Posted 2 weeks ago

Experience/ Skills

  • 18+ years of experience of Delivery Management Experience

  • 10+ years of experience in managing multi million dollars program in Managed Services

  • Strong leadership, negotiating, presentation and communication skills

  • Experience in the management of multi-discipline teams in distributed locations.

  • Hands-on operational approach: generate confidence with own team by providing direction, ideas; leadership

  • Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.

  • Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand, specifically non-technical senior management

  • Service delivery background in Infrastructure Management

  • Strong client-facing skills, with ability to quickly establish rapport with client contacts at all levels;

  • Able to pre-empt problems before they arise

  • Plan effectively for future activities and manage unplanned events in a controlled manner;

  • Experience in dealing with client contacts at a senior level;

  • Use of ITIL service management framework to deliver best practice capabilities

  • Proven ability to deliver improvements

  • Quality oriented in all aspects of delivery

  • Customer service focus

Main Responsibilities:

  • SLA management Operation interaction with technologies Lead / Service Owner

  • Ensure all Critical and Key Service Level are achieved and exceeded

  • Resource management

  • Customer Satisfaction

  • Own and drive customer escalation to logical closure

  • Employee satisfaction - Employee retention, motivation and training

  • Work closely with offshore counterpart for service Delivery

  • Billing Management

  • Management reporting

  • Conduct regular in depth service and process audits.

  • Focus on grooming people from L1 to L2, L2 to L3 within select timelines

  • Initiate and drive service improvement initiative

  • Drive Sev1 outages and resolution.

  • Identify opportunity for automatio n initiatives, document SOP etc.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Delivery Driver/Warehouse Person

Advance Auto Parts

Posted 2 days ago

VIEW JOBS 4/20/2019 12:00:00 AM 2019-07-19T00:00 Career Description Job Description We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. SUMMARY * Under general supervision this position drives the Company truck or automobile over an established route(s) to deliver products and/or picks up returned merchandise. Additionally, this position fulfills all shipping and receiving functions within the warehouse. ESSENTIAL DUTIES AND RESPONSIBILITIES * Keeps vehicle fueled in accordance to management instructions and business needs and notifies management of needed repairs. * Follows all safety rules and applicable laws. * In some locations, the position will require responsibility for picking up or delivering merchandise between WORLDPAC location and/or feeder points. At feeder points, may be responsible for distribution of merchandise. * Responsible for maintaining and storing equipment (i.e. pagers, keys, fuel card) in accordance to warehouse guidelines. * Accurately interprets various warehouse documents to determine items to be moved, gathered or distributed. * Opens bales, crates and other containers. Marks materials with identifying information. * Sorts, organizes and prepares merchandise from receiving or the production areas to storage or to other designated areas, by part and quantity. * Verifies documentation and records incoming merchandise by part and quantity. * May use computer to enter, maintain, locate and create records. Uses computer to dispatch, confirm customer or stock orders and to generate delivery manifests and receiving documents. EDUCATION: * High School Diploma/GED Required Skills * Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. * Ability to write clear and grammatical reports and correspondence. * Ability to speak effectively before customers or employees of organization. * Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. * Ability to understand and carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. * Current valid drivers license with clear record. Forklift operator training may be required in certain locations. * Must be able to lift 50 pounds We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. Advance Auto Parts Milwaukee WI

Delivery Manager

Tata Consultancy Services