Delivery Management Manager

Microsoft Corporation Fort Lauderdale , FL 33301

Posted 2 months ago

This role can be located in any location in the United States.

Do you want to be part of a team driving improvements within the Microsoft Services organization resulting in better customer and employee experiences? Do you want a role that has worldwide impact?

This position is for a Delivery Management Manager (DMM) in DES, working towards enabling and accelerating strategic program, consulting with field and HQ leaders across Microsoft Services and with other change leaders to improve the change experience for the field and drive improved business performance for the areas. Leading a team of enablement leads, you will seek to understand business requirements, constraints and aspirations and in return identify the best means to achieve those aspirations through quality change management practices and through use of the Prosci Change Management methodology.

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, people, and end customers. We focus on making the market by showing what is possible with our latest technologies. We do this by working #BetterTogether - building diverse and inclusive teams, collaborating across our organization and company, and partnering with our customers as their trusted advisors. The Delivery Excellence Services (DES) group in the Business Excellence and Operations (BEO) organization within Microsoft Consulting Services carries a vision to Equip, Enable and Support world class services delivery across the lifecycle for Microsoft customers, with an aspiration to be the Trusted advisors to Microsoft Services Leadership across Delivery Domains & Areas for enabling Delivery Consistency, Predictability & Quality.

We are looking for a collaborative delivery leader with strong program management experience, understanding of the consulting services delivery and project management disciplines, and the ability to successfully influence in a highly matrixed environment.

  • Ability to lead large scale transformation and drive ongoing improvements in diverse customer, contracting, and Industry scenarios

  • Experience in effective global communication skills, impact and influence across a diverse set of stakeholders

  • Ability to develop strategic ongoing customer relationships, building trust and respect for the company.

  • Ability to drive, impact and influence stakeholders across varying roles ranging from Delivery Domain/Practice leaders, CTOs, Delivery Management and Sales/Pursuit roles

  • Experience in managing large complex programs spanning multiple stakeholder groups (employees, customers and partners) across Local / Regional / Global Areas

  • 10+ years of experience in Program/Project Management or comparable experience

  • 8+ years of experience in Consulting Delivery Portfolio Management or comparable experience

  • Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology

  • Adept at creating clarity, generating energy, team building and mentoring skills

  • Demonstrated capability in developing and retaining professional talent

  • Demonstrated ability to lead delivery teams in a highly matrixed organization

  • Strong verbal and written communication skills with technical and business leaders at all levels within large enterprises.

  • Demonstrated ability to work effectively in a multi-cultural environment

  • PMI credentials in PMP, CSM/ PgMP and knowledge of CMMi / ISO 9001 / TQM / Six Sigma processes is a plus

  • Prosci, or other Change Management qualification

  • Bachelor's degree or higher qualification in computer science, operations, business administration, or equivalent years of experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

The Delivery Management Manager (DMM) in DES, a people manager role, leads a high-performance team of seasoned project managers well versed in delivery management practices, and trends. The DMM is accountable for landing and sustaining strategic programs that enable and accelerate Microsoft Services leading to increased Customer/Employee Satisfaction & improved Delivery Performance.

This role is at the forefront to help realize and achieve the Microsoft Services core business priority of DELIVER WITH EXCELLENCE - Provide world-class Delivery Management to optimize customer outcomes and cloud services consumption.

This role will have exposure across a large services portfolio, with an opportunity to impact all area roles and a multitude of customer engagements annually through key organization-wide strategies, as well as an opportunity to influence Senior Leaders in the delivery organization.

The DMM

  • Attracts, develops, and retains talent.

  • Recognizes team members' strengths, aligned to capability needs, resulting in strong results and impact.

  • Facilitates an environment of inclusion that respects, encourages, and benefits from diverse perspectives and talent.

  • Creates a culture of active and effective stakeholder engagement, alignment, and management.

  • Is competent in core change-management methods and techniques.

  • Evaluates industry trends, performs research, and provides guidance on best practices.

  • Actively participates in Delivery / Project Management communities

  • Prioritizes and drives customer value, is customer obsessed and constantly looks for opportunities to improve and influence best practices around Delivery Management

  • Develops ongoing relationships with internal and external customers, industry, and partners, building trust and respect for the company

  • Focuses on driving for results and persevere despite difficulties or setbacks

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Project Manager

Microsoft Corporation

Posted 2 days ago

VIEW JOBS 11/30/2020 12:00:00 AM 2021-02-28T00:00 * We are currently hiring multiple Project Managers and Sr Project Managers in the Eastern and Central US within Microsoft Enterprise Services * Do you want to drive project management execution with top Services Professionals to solve business problems for our enterprise customers? Do you like to foster and manage delivery relationships with enterprise customers and partners? Do you enjoy delivering professional consulting services and reaping the rewards of a satisfied customer? Microsoft Enterprise Services helps customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by improving the overall Customer and Partner experience. We are looking for Delivery Project Managers (PjMs) who demonstrate a mix of skills in project management, technology, and strategic business acumen. The role requires both deep project management experience in a consulting organization, and the ability to facilitate the deployment of solutions by mapping customer business problems to reusable end-to-end technology solutions. PjMs are key enablers for Microsoft consultants and partner staff. They manage the complete lifecycle of large and complex projects and have a passion for customers that is demonstrated through professionalism and striving for excellence in all aspects of the customer experience. Demonstrated ability to engage in senior level business and technology decision maker discussions related to agility, business value, and end-to-end Microsoft technology projects is required. * Minimum of 5 years of related program/project management experience * Competency in Project Management, Change Management, Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise, Strategic Insight * PMP certified or have experience managing with the PMI methods. * Excellent oral and written communication skills. * Experience managing offshore teams is also preferred. * A Bachelor's degree or equivalent years of professional experience * Azure delivery experience, preferred * Some vertical industry experience preferred (healthcare, financial, manufacturing, construction, education) Location/Travel: You will be based in the Eastern or Central region of the United States. Travel is an integral part of the work with our customers and can be expected 50-75%. A flexible schedule including remote work may be possible for project calls and meetings in varying engagements. Microsoft Services Microsoft Services engages directly with customers around the world to deliver business value from the latest Microsoft technology. We bring together the best Microsoft innovation to empower companies on their digital journeys - from envisioning new possibilities to delivering and supporting the resulting solutions. Simply put, through professional services and support, we help customers and partners get the most out of their investment in our technology. For more information, visit www.microsoft.com/Services. Join us and be one who empowers billions! That's incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world. #AC&AI Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. * Apply solid program and project management and leadership skills and experience in delivering projects on time, within budget, and with high customer satisfaction * Manage medium to large size teams on site and remote. * Proven ability in risk management and mitigation; establish a strategy of continuous risk management that enables proactive decisions and actions throughout the project life cycle, and creates an environment to support it where the project team has visible, measurable, and repeatable processes for managing these risks * Be capable of collecting, reviewing and publishing project status with regards to resources, schedule, stakeholder management, and features that influence project performance and completion. * Follow the principles of Microsoft Services Delivery Methodology in project delivery * Understand customer's business goals and endeavor to demonstrate how Microsoft solutions and services can help to achieve these goals. * Demonstrate the ability to track progress against the Master Program Plan, and the Program Communications Plan in order to identify gain or slippage achieved against overall timescales and ensure that these are communicated to the client and internally within Microsoft. * Develop contingency plans to provide an alternative method of keeping the program on track in the event of a delay to one of the projects Microsoft Corporation Fort Lauderdale FL

Delivery Management Manager

Microsoft Corporation