This role can be located in any location in the United States.
Do you want to be part of a team driving improvements within the Microsoft Services organization resulting in better customer and employee experiences? Do you want a role that has worldwide impact?
This position is for a Delivery Management Manager (DMM) in DES, working towards enabling and accelerating strategic program, consulting with field and HQ leaders across Microsoft Services and with other change leaders to improve the change experience for the field and drive improved business performance for the areas. Leading a team of enablement leads, you will seek to understand business requirements, constraints and aspirations and in return identify the best means to achieve those aspirations through quality change management practices and through use of the Prosci Change Management methodology.
Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, people, and end customers. We focus on making the market by showing what is possible with our latest technologies. We do this by working #BetterTogether - building diverse and inclusive teams, collaborating across our organization and company, and partnering with our customers as their trusted advisors. The Delivery Excellence Services (DES) group in the Business Excellence and Operations (BEO) organization within Microsoft Consulting Services carries a vision to Equip, Enable and Support world class services delivery across the lifecycle for Microsoft customers, with an aspiration to be the Trusted advisors to Microsoft Services Leadership across Delivery Domains & Areas for enabling Delivery Consistency, Predictability & Quality.
We are looking for a collaborative delivery leader with strong program management experience, understanding of the consulting services delivery and project management disciplines, and the ability to successfully influence in a highly matrixed environment.
Ability to lead large scale transformation and drive ongoing improvements in diverse customer, contracting, and Industry scenarios
Experience in effective global communication skills, impact and influence across a diverse set of stakeholders
Ability to develop strategic ongoing customer relationships, building trust and respect for the company.
Ability to drive, impact and influence stakeholders across varying roles ranging from Delivery Domain/Practice leaders, CTOs, Delivery Management and Sales/Pursuit roles
Experience in managing large complex programs spanning multiple stakeholder groups (employees, customers and partners) across Local / Regional / Global Areas
10+ years of experience in Program/Project Management or comparable experience
8+ years of experience in Consulting Delivery Portfolio Management or comparable experience
Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology
Adept at creating clarity, generating energy, team building and mentoring skills
Demonstrated capability in developing and retaining professional talent
Demonstrated ability to lead delivery teams in a highly matrixed organization
Strong verbal and written communication skills with technical and business leaders at all levels within large enterprises.
Demonstrated ability to work effectively in a multi-cultural environment
PMI credentials in PMP, CSM/ PgMP and knowledge of CMMi / ISO 9001 / TQM / Six Sigma processes is a plus
Prosci, or other Change Management qualification
Bachelor's degree or higher qualification in computer science, operations, business administration, or equivalent years of experience
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
The Delivery Management Manager (DMM) in DES, a people manager role, leads a high-performance team of seasoned project managers well versed in delivery management practices, and trends. The DMM is accountable for landing and sustaining strategic programs that enable and accelerate Microsoft Services leading to increased Customer/Employee Satisfaction & improved Delivery Performance.
This role is at the forefront to help realize and achieve the Microsoft Services core business priority of DELIVER WITH EXCELLENCE - Provide world-class Delivery Management to optimize customer outcomes and cloud services consumption.
This role will have exposure across a large services portfolio, with an opportunity to impact all area roles and a multitude of customer engagements annually through key organization-wide strategies, as well as an opportunity to influence Senior Leaders in the delivery organization.
Attracts, develops, and retains talent.
Recognizes team members' strengths, aligned to capability needs, resulting in strong results and impact.
Facilitates an environment of inclusion that respects, encourages, and benefits from diverse perspectives and talent.
Creates a culture of active and effective stakeholder engagement, alignment, and management.
Is competent in core change-management methods and techniques.
Evaluates industry trends, performs research, and provides guidance on best practices.
Actively participates in Delivery / Project Management communities
Prioritizes and drives customer value, is customer obsessed and constantly looks for opportunities to improve and influence best practices around Delivery Management
Develops ongoing relationships with internal and external customers, industry, and partners, building trust and respect for the company
Focuses on driving for results and persevere despite difficulties or setbacks