Delivery Lead, Provider Growth And Consumer Marketing Products - Washington, D.C

Unitedhealth Group Inc. Washington , DC 20319

Posted 2 months ago

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

The Delivery Lead will manage service delivery for the Consumer Acquisition Services (CAS) solution within the OptumInsight New Product Development Business. CAS is Optum's suite of patient acquisition services and technologies for health systems, leveraging Advanced Marketing and Data Science. This key team member will join an entrepreneurial team working to deliver an outcomes-focused solution to market that combines technology, data, and marketing services to key early clients.

Primary Responsibilities:

  • Lead and manage service delivery plan and strategy for key clients

  • Work with the client to identify key areas of focus, establish a timeline and work plan, and oversee execution against that plan

  • Manage team to develop original, insightful, and applicable analyses that feed appropriate marketing and advertising campaigns

  • Work with internal commercial teams, relationship teams, strategy teams, product teams, agency partners and other stakeholders to coordinate and execute against priorities with the client

  • Develop, track and communicate outcomes

  • Communicate the impact and ROI to key client stakeholders

  • Work with the Relationship/Sales team to establish and track key outcomes from the relationship

  • Develop processes and deliverables to communicate the impact of the relationship on a quarterly basis

  • Oversee renewals for Optum-developed products

  • Ensure relationship health and high client Net Promoter Score (NPS)

  • Identify future client needs and propose compelling solutions

  • Manage the renewal process and ensure high renewal rates

  • Support product development, go-to-market, and product development

  • Contribute to build-out of key products and services

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor's Degree from an accredited college or university

  • 7 years of relevant business development, research, and/or service delivery experience

  • Experience building relationships with clients

  • Experience and comfort managing commercial conversations

  • Ability to manage teams performing analytical delivery work

  • Unflagging attention to detail and commitment to managing deadlines

  • Comfort with ambiguity and ability to develop programs and initiatives from scratch, and work well with others at all levels within the organization

  • Strong written and verbal communication skills

  • Ability to travel up to 50%

Preferred Qualifications:

  • Healthcare Experience and/ or Marketing Industry Experience

  • Experience managing relationships with senior health system executives

  • Understanding of strategic and operational issues facing hospital and health system executives, and excitement about the opportunity to focus on research and its ability to transform and help shape the health care market

  • Experience successfully leading, managing, and influencing in a highly matrixed environment

  • Located in Washington, DC

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: delivery lead, provider growth, consumer marketing, Washington, D.C., District of Columbia


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Delivery Lead, Provider Growth And Consumer Marketing Products - Washington, D.C

Unitedhealth Group Inc.