Delivery Lead

Overview

Responsible to perform a variety of specific duties, both within the store and outside locations, under general supervision of the store manager and/or assistant manager. General duties include supervision of unloading of merchandise trucks; supervision of inventory control; supervision and input of consignment numbers; and supervision of pulling team for all customer orders. Maintains cleanliness and order in the warehouse at all times. Assures timely execution of moving merchandise to the sales floor. Monitors all paperwork, inputs and files properly. Maintains close communication with delivery personnel to insure customer service consistent with W.S. Badcock standards.

Responsibilities

• Secures and maintains the company issued tools.

• Cleans and maintains showroom, office areas, rest rooms, front and back of the store, windows, light fixtures, walls, floor, carpet, dumpster area and furniture..

• Maintains cleaning supplies and equipment; notifies management concerning repairs.

• Cleans, checks and tests merchandise before loading.

• Assists in maintaining store security.

• Learns and complies with the company's loss prevention program by working in a safe manner; identifies, reports and resolves unsafe conditions that may result in property damage or personal injury.

• Loads and unloads merchandise. Un-boxes merchandise. Sets up, displays, cleans, touches-up, repairs, refurbishes, tests/checks returned products and services merchandise as needed.

• Handles merchandise with proper use of a dolly, shipping blankets and tie-downs to secure the merchandise.

• Uses a dolly to safely move merchandise; maintains vehicle security and ensures that the customer is completely satisfied.

• Performs minor service calls and repairs.

• Opens and closes the store in the absence of the store manager and assistant store manager.

• Acts as the store manager in charge in the absence of the store manager and assistant store manager.

Additional responsibilities

• Any project assigned by management.

• Close and/or open the store in the absence of the store manager or assistant store manager.

• Act as store manager in the absence of the store manager or assistant store manager.

Qualifications

• High school diploma / GED.

• 2 years retail customer service, staff supervision, and delivery experience.

• Valid, clean driver's license - eligible to be DOT certified to operate a box truck if required.

• Ability to read maps, shipping / packing documents and assembly instructions.

• Ability to communicate effectively with customers, management and personnel by telephone, or through written communication; assimilate information and make decisions.

• Ability to work independently and handle multiple priorities simultaneously. Effective time management skills.

• Strong conflict resolution and negotiation skills and the ability to adapt quickly to changing situations.

• Mechanical ability to install and service home appliance, electronics, upholstery and case goods.

• Ability to physically and safely lift up to 75 lbs. or move 200 lbs. with a dolly or assistance of another person without injury or damage to the merchandise.

• Ability to lift, bend, stoop, kneel, crouch, sit, stand, walk, and climb.

Other

Environmental conditions

• Works indoors in a controlled environment. May be exposed dust and airborne particles.

Additional Information

• Competitive Pay

• Medical, Dental, and Vision

• 401K Plan

• Company Paid Life Insurance

• Merchandise Discount

• Vacation and Personal Paid Time Off

Equal Opportunity Employer/Drug Free Workplace