Delivery Fleet Maintenance Manager

Responsibilities

H-E-B's Transportation Division supports distribution by transporting products from warehouses to our 400+ retail Stores. Our Transportation Partners ship an average 12,000 deliveries per week and travel 72 million miles each year to ensure our Stores are stocked and our supply chain keeps moving all over Texas and Mexico.As Delivery Fleet Maintenance Mgr, you'll lead H-E-B fleet maintenance and rolling assets management programs, focusing on maintaining a safe, reliable, and cost-effective fleet. You interact daily with vendors, technicians, Fleet Maintenance and Transportation Safety department team members, drivers, and Operations leadership.Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.Do you have a:HEART FOR PEOPLE... an ability to create and promote an environment of trust, loyalty, and teamwork?HEAD FOR BUSINESS... advanced knowledge of department programs and associated reports?PASSION FOR RESULTS... an ability to capitalize on key performance indicators, and get team buy-in to drive results?We are looking for:- bachelor's degree (preferred); 3 years of related experience- knowledge of industry, DOT, EEOC, and employment law fundamentals

What is the work?Management / Maintenance:- Supports a team of exempt and hourly Partners- Monitors / adjusts requirements to ensure equipment availability while meeting daily facility performance expectations- Takes an active role in developing skills and awareness of Operations Partners- Addresses performance and services that do not meet expectations (non-H-E-B service providers)- Monitors / evaluates key performance indicators for daily and weekly team performance; measures against goals, gets team buy-in, provides feedback to the team- Implements / maintains a fleet management system and a rolling asset maintenance program- Monitors / manages equipment condition, quality of work, recordkeeping- Ensures compliance with rolling asset-related local, state, or federal requirements for maintenance and recordkeeping; ensures periodic audits of rolling assets- Maintains compliance-related documents and files; documents measurements through SOPs in compliance with OSHA and H-E-B guidelines- Collaborates with Operations, Fleet Maintenance, and Procurement on equipment specification, design, purchase- Works with service and maintenance providers (e.g. dealers, independent shops, fuel and wash facilities)- Meets with Operations leadership to understand collective needs and priorities- Manages service recovery efforts; tracks / resolves customer complaints; identifies trends and provides feedback

Training / Coaching:- Operates / trains a service team that consistently meets customer needs and expectations- Provides guidance and training for technicians, drivers, Operations teams, and FMS users- Engages with Partners and service providers daily; clearly explains roles, expectations, and performance measurements for each critical component that impacts business outcomes- Provides learning and growth opportunities- Follows established SOPs; ensures Partners are trained and in compliance- Maintains / promotes an environment of trust and respect where Partners and Leaders work together as a team to accomplish goals and objectives

What is your background?- Bachelor's degree (preferred) or- 3+ years of related experience- Experience giving presentations- Completion of assigned of Leadership and Development ClassesDo you have what it takes to be a fit as a H-E-B Delivery Fleet Maintenance Mgr?- Advanced knowledge of operations of department programs- Working knowledge of industry and DOT fundamentals- Working knowledge of department-level reports- Proficiency operating internal / external software systems- Strong organization and time-management skills- Strong verbal / written communication skills- Strong analytical and project management skills- Strong negotiating and influencing skills- Ability to model / ensure compliance with DOT & OSHA regulations- Ability to manage multiple priorities and shift focus between projects

Can you...- Function in a fast-paced, distribution center / office environment- Travel by car or plane with overnight stays- Work flexible schedules, including nights, weekends, and holidays- Work in multiple temperature zones06-2020 Responsibilities H-E-B's Transportation Division supports distribution by transporting products from warehouses to our 400+ retail Stores. Our Transportation Partners ship an average 12,000 deliveries per week and travel 72 million miles each year to ensure our Stores are stocked and our supply chain keeps moving all over Texas and Mexico. As Delivery Fleet Maintenance Mgr, you'll lead H-E-B fleet maintenance and rolling assets management programs, focusing on maintaining a safe, reliable, and cost-effective fleet. You interact daily with vendors, technicians, Fleet Maintenance and Transportation Safety department team members, drivers, and Operations leadership. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... an ability to create and promote an environment of trust, loyalty, and teamwork? HEAD FOR BUSINESS... advanced knowledge of department programs and associated reports? PASSION FOR RESULTS... an ability to capitalize on key performance indicators, and get team buy-in to drive results? We are looking for: - bachelor's degree (preferred); 3 years of related experience - knowledge of industry, DOT, EEOC, and employment law fundamentals What is the work? Management / Maintenance:

• Supports a team of exempt and hourly Partners

• Monitors / adjusts requirements to ensure equipment availability while meeting daily facility performance expectations

• Takes an active role in developing skills and awareness of Operations Partners

• Addresses performance and services that do not meet expectations (non-H-E-B service providers)

• Monitors / evaluates key performance indicators for daily and weekly team performance; measures against goals, gets team buy-in, provides feedback to the team

• Implements / maintains a fleet management system and a rolling asset maintenance program

• Monitors / manages equipment condition, quality of work, recordkeeping

• Ensures compliance with rolling asset-related local, state, or federal requirements for maintenance and recordkeeping; ensures periodic audits of rolling assets

• Maintains compliance-related documents and files; documents measurements through SOPs in compliance with OSHA and H-E-B guidelines

• Collaborates with Operations, Fleet Maintenance, and Procurement on equipment specification, design, purchase

• Works with service and maintenance providers (e.g. dealers, independent shops, fuel and wash facilities)

• Meets with Operations leadership to understand collective needs and priorities

• Manages service recovery efforts; tracks / resolves customer complaints; identifies trends and provides feedback Training / Coaching: - Operates / trains a service team that consistently meets customer needs and expectations

• Provides guidance and training for technicians, drivers, Operations teams, and FMS users

• Engages with Partners and service providers daily; clearly explains roles, expectations, and performance measurements for each critical component that impacts business outcomes

• Provides learning and growth opportunities

• Follows established SOPs; ensures Partners are trained and in compliance

• Maintains / promotes an environment of trust and respect where Partners and Leaders work together as a team to accomplish goals and objectives What is your background? - Bachelor's degree (preferred) or

• 3+ years of related experience

• Experience giving presentations

• Completion of assigned of Leadership and Development Classes Do you have what it takes to be a fit as a H-E-B Delivery Fleet Maintenance Mgr?

• Advanced knowledge of operations of department programs

• Working knowledge of industry and DOT fundamentals

• Working knowledge of department-level reports

• Proficiency operating internal / external software systems

• Strong organization and time-management skills

• Strong verbal / written communication skills

• Strong analytical and project management skills

• Strong negotiating and influencing skills

• Ability to model / ensure compliance with DOT & OSHA regulations

• Ability to manage multiple priorities and shift focus between projects Can you...

• Function in a fast-paced, distribution center / office environment

• Travel by car or plane with overnight stays

• Work flexible schedules, including nights, weekends, and holidays

• Work in multiple temperature zones 06-2020