Delivery Experience Specialist-Hawaii

Tesla Motors Honolulu , HI 96812

Posted 11 months ago

THE ROLE

At Tesla, our Delivery Experience Specialists (DES) are our brand ambassadors, supporting our mission to accelerate the world's transition to sustainable energy by creating memorable experiences for our customers and assisting with delivery day activities. The DES will support customers from the moment they arrive onsite. Our Specialists are on the front lines and responsible for warmly welcoming our new owners for delivery day, greeting them with a smile and offering hospitality. We've created one of the most innovative vehicles ever made, and we're looking for positive and reliable team members to help deliver an equally innovative delivery experience for our valued customers.

RESPONSIBILITIES

  • Welcome customers to Tesla and create a warm greeting upon check in

  • Answer first level delivery related questions

  • Executing customer documents on delivery day

  • Conduct direct deliveries from Delivery Centers to customer homes

  • Conduct vehicle orientations

  • Provide the highest level of customer service to all current and future owners on delivery day to ensure satisfaction and a great customer experience

  • Monitor inbound vehicle logistics and on-site vehicle inventory

  • Discuss the benefits of solar energy

  • Be proactive, professional, personal, and passionate

  • Work closely with other employees to ensure smooth transitions for customers toward a successful delivery appointment

REQUIREMENTS

  • Customer service experience required

  • Proven ability to work well under pressure and with a diverse range of personalities

  • Evidence of a strong team mentality and reliability

  • Strong communication skills and attention to detail

  • Demonstrated ability to grow into a mastery of all Tesla products and services, and the ability to keep up with EV industry trends and local incentives

  • Evidence of enthusiasm and passion about accelerating the world's transition to sustainable energy

  • Ability to use technology (iOS, Windows, etc)

  • Ability to work evenings, weekends and holidays

  • Must have and maintain a valid driver's license and an acceptable and safe driving record

  • Must have or obtain before start of employment appropriate sales license

  • Ability to stand for a period of 2+ hours at a time

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Delivery Experience Specialist-Hawaii

Tesla Motors