Delivery Experience Specialist

Tesla Motors Marina Del Rey , CA 90292

Posted Yesterday

The Role

At Tesla, our Delivery Experience Specialists (DES) I are our brand ambassadors, supporting our mission to accelerate the world's transition to sustainable energy by creating memorable experiences for our customers and assisting with delivery day activities. The DES I will support customers from the moment they arrive onsite. Our Specialists are on the front lines and responsible for warmly welcoming our new owners for delivery day, greeting them with a smile and offering hospitality. We've created one of the most innovative vehicles ever made, and we're looking for positive and reliable team members to help deliver an equally innovative delivery experience for our valued customers.

Responsibilities

  • Welcome customers to Tesla and create a warm greeting upon check in

  • Connect customers with a DES II (delivery bay host)

  • Answer first level delivery related questions

  • Transport delivery documents from delivery bay to contracts team for validation and completion

  • Understand when a customer situation is escalating and partner with management

  • Provide additional support to the delivery team when needed

  • Provide the highest level of customer service to all current and future owners on delivery day to ensure satisfaction and a great customer experience

  • Demonstrate and act on the core values of customer service: proactive, professional, personal, and passionate

  • Work closely with other employees to ensure smooth transitions for customers toward a successful delivery appointment

Requirements

  • Customer service experience required

  • Proven ability to work well under pressure and with a diverse range of personalities

  • Evidence of a strong team mentality and reliability

  • Strong communication skills and attention to detail

  • Demonstrated ability to grow into a mastery of all Tesla products and services, and the ability to keep up with EV industry trends and local incentives

  • Evidence of enthusiasm and passion about accelerating the world's transition to sustainable energy

  • Ability to work evenings and weekends

  • Must have and maintain a valid driver's license and an acceptable and safe driving record

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Tesla Motors