The Delivery Specialist provides the highest level of customer service through sales support, delivery management and execution, and merchandising activities including, but not limited to the key responsibilities below. The Delivery Specialist accomplishes these in a way that is consistent with the RAC mission statement and core values, to foster lasting relationships and to treat our customers like family.
Deliveries & Pick-ups:
Load truck per policy to protect merchandise
Execute deliveries at the time requested or scheduled by the customer
Provide excellent customer service and ensure top-notch customer experience for all delivery
Install merchandise and instruct on proper use
Pick-up merchandise from customer homes as assigned
Keep assigned vehicle(s) clean and maintained, as required, for safe operation
Complete customer service and product service in a timely manner as assigned
Follow all safety, handling and transportation procedures to avoid personal injury and property
Perform other duties assigned by Management
Maintain the store in rent ready condition
Prepare returned merchandise to be rent ready
Stock showroom and unload trucks of new merchandise
Keep sales floor clean and organized
Keep back office and store area neat and organized
High school diploma or equivalent
Must be at least 18 years of age
Valid state driver's license and good driving record
Strong communication and customer service skills
Good reading, speaking, listening skills
Ability to follow instructions and utilize problem solving skills
Heavy lifting and moving
The physical demands described here are representative of those that must be met by a Coworker to successfully perform the essential functions of this job. While performing the duties of this job, the Coworker is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The Coworker must frequently lift and/or move (push/pull) heavy items and merchandise.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not intended to be all-inclusive. Coworker may perform other related duties as needed to meet the ongoing needs of the organization.
This is a full-time position, and hours/days of work are Monday through Saturday, store open to
close hours. Schedules and hours per week/overtime work may change throughout the year as dictated by management and business needs