About the role
As a Delivery Driver/Merchandiser, you play an essential role in the customer service experience providing a best-in-class delivery experience. You will deliver the customers' purchases in a fast, safe and professional manor, build relationships and maintain Total Wine & More's brand beyond the store. When not making deliveries, you will select and package on-line orders, process freight, stock shelves and help maintain all floor merchandise and inventory standards to ensure the store is organized and clean. You will report to the store management team.
Total Wine & More will provide a vehicle for deliveries. Car is not required.
Provide customer service by greeting and establishing a relationship with customers when delivering our products
Follow all traffic and safety laws and operate vehicle in a safe manner, and able to drive during all inclement weather conditions
Maintain road safety and cleanliness standards in TWM vehicle - comply with all company policies and guidelines
Verify ID at time of delivery to prevent alcohol sales to a minor and refuse delivery to minors and intoxicated customers
Load, tag and deliver merchandise to customers ordering online; resolve delivery inventory discrepancies
Maintain all vehicle check forms including the sign in/out form, the vehicle damage check and pre-inspection forms
Select and package products ordered on-line, and support in-store pick up, curbside pickup and delivery
Complete freight process, ensure sorting area is safe and organized including unloading truck trailers, loading carts and distributing to correct locations; pull and tag merchandise from back room and overheads with visible conspicuous labels
Maintain aisles by following established sorting and stocking guidelines
Open and stack cases and merchandise; break down boxes and bale cardboard
Ensure signage is correctly placed; build displays and end caps; clean and maintain merchandise
Become familiar with and sharing Total Wine & More's product portfolio
What we're looking for
21 years of age or older
Have and maintain a clean motor vehicle record (MVR), including 5 years without any major traffic violations and 3 years without a minor traffic violation
Work a flexible schedule as business requires, which may also depend on your preference for part-time or full-time hours
Experience using technology applicable to the position and access information necessary to complete daily responsibilities
1-year delivery, retail sales associate, merchandiser, or inventory specialist experience preferred, to include greeting customers and managing inventory
Strong interpersonal skills with a positive and engaging attitude
Value collaboration and acting as a team player
Desire to develop knowledge of product and services
Physical Requirements (with or without accommodations)
Walk, climb ladders, bend down repeatedly, and be on feet for 8-10 hours a day
Lift and carry 50lbs and take 100lb dollies up-stairs
Paid Time Off (PTO)
Generous store discounts
Health care plans (medical, prescription, dental, vision)
401(k), HSA, FSA, Pre-tax commuter benefits
Disability and life insurance coverage
Paid parental leave
Critical illness and accident insurance
Discounted home and auto insurance
College tuition assistance
Career development, industry knowledge, and wine, spirits, and beer education
Grow with us!
Total Wine & More is the country's largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.TotalWine.com/About-us/Careers!
Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More.
Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.