Delivery Claims Administrator
Conn's is a 128-year old consumer goods retailer with over $1 billion in revenue and over 4,000 employees. The company, headquartered in The Woodlands, TX, is publicly-traded (NASDAQ:CONN) and operates more than 115 retail locations in fourteen states. The Company's products and services offered through its retail sales outlets, distribution and service facilities include furniture and mattresses, home appliances, consumer electronics, home office equipment, repair service agreements, credit insurance, home delivery, product repair service and consumer credit.
The Delivery Claims Administrator responsibilities include, but are not limited to:
Partner with Home Delivery team to ensure that merchandise claims are submitted in accordance to contractual agreements.
Maintain relationships with 3PLs to meet or exceed customer expectations.
Maximize relationships with internal and external partners to maintain operating cost
Record and report for all unpaid chargeback receivables, by 3PL provider.
Publish daily reports for charge backs, concessions, and delivery provider status/aging for merchandise claims per 3PL.
Weekly recaps of outstanding receivables sent to each 3PL provider.
Facilitate conversations daily with Home Delivery teams regarding concessions based on driver performance.
Mentor and answer questions regarding best practices for submitting claims.
Work concessions daily that come in from the Delivery Call Center. Communicate opportunities as needed to 3PL partners & Home Delivery team.
Collaborate with Home Delivery providers on process improvements.
Partner with leaders and Home Delivery teams to maintain and improve the chargeback program.
Continuous improvement through self-development.
Collaborate and maintain positive working relationship with internal and external partners.
Additional assignments as designated by Manager.
High School education
At least 1 year of MS Excel experience
Physical requirements and/or environment: Distribution Center/Cross Dock
Conn's is PROUD to be an equal opportunity employer.