Delivery Analyst

Delivery Analyst delivers data, data products, and information that drive our client's multi-channel marketing capabilities. They understand the details of our client's data and Acxiom's products to ensure that our clients and / or third-party vendors receive clean, enhanced, segmented, ready-to-market data. Delivery Analysts strive daily to improve quality and adhere to standard processes and procedures. They work with clients and / or third-party vendors to begin to understand requirements and escalate issues with a focus on maintaining a seamless process flow. Analyzes, troubleshoots and modifies/changes processes and data to ensure efficient delivery of services to Acxiom clients. Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to optimize delivery of services. Mentors less experienced team members.

What You Will Do:

• Point-of-contact for clients with business solution definition through campaign management and business intelligence tools and/or processes

• Audit post-production changes to ensure service level agreement compliance

• Execute complex campaigns which may include, but is not limited to, the review of campaign specifications, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution

• Develop, maintain, and improve client relationship through increased client communications. May have campaign and/or reporting specialty and may be point of contact for some client campaigns

• Ensure compliance with established procedures, project requirements, and service level agreements through audits

• Provide consultation, support, communication and training to teams and clients on campaign management tools and / or processes

• Provide issue resolution which may include, but is not limited to, tool errors that require escalation and data integrity issues

• Responsible for application administration (extraction). Identify, recommend, and document code changes or makes appropriate code changes. Construct and/or enhance data documentation as needed. Change processes for clients through established change management procedures

• Investigate and advise clients on potential processing efficiencies, redundancies and/or optimum use of data. Drive and share best practices, adoption of standards and lessons learned with internal Acxiom teams

• Design and implement processes that utilize automation in data onboarding and auditing

What You Will Need:

• Self-starter with attention to detail

• Ability to effectively communicate with clients and internal stakeholders

• Problem-solving skills

• Intermediate to proficient experience with SQL

• Multitasking skills

• Ability to prioritize daily responsibilities

• Bachelor's degree from a four-year college or university or minimum 2 years relevant industry experience in Information Technology

What will set you apart:

• Experience using SAS

• Experience in data processing and data integration

• Understanding of relational database design

• Experience with Campaign Management Tools

• File Transfer Protocols

• Jira

• Knowledge of Acxiom products

Primary Location City/State:

Conway, Arkansas

Additional Locations (if applicable):

Homebased - Conway

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here.

Attention Colorado, California, Connecticut, Maryland, Nevada, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com.