Delinquent Tax Collector

Description

Performs technical bookkeeping and accounting-related tasks in locating, tracking, and collecting delinquent real estate and personal property taxes as well as other debts owed to the City.

Examples of Duties

• Provides excellent customer service, both to external and internal customers

• Answers telephone, providing information and answering questions regarding paid and unpaid taxes

• Manages vehicle registration withholding program which requires researching accounts to establish if criteria are met, notifying delinquent taxpayers (30-day letters), accessing DMV database to initiate/remove stops, tracking collections, and filing paperwork

• Manages debt set-off program which involves submitting claims to the Department of Taxation for confirmation, determining validity of confirmed claims, notifying taxpayers, and tracking payments

• Maintains bankruptcy records and files which include researching bankruptcies to determine delinquent taxes and calculating amount due; sending proofs of claim to court, attorney, and/or trustee; posting payments; tracking status of bankruptcy proceedings

• Runs delinquent real estate, personal property, business licenses, meal tax notices

• Processes returned checks by notifying individuals of returned checks and associated fees, posting returned check and fee payments to appropriate accounts, and initiating collection action for payments not received

• Prepares and issues tax liens to delinquent taxpayers' employers, prepares and issues summons to be delivered by mail or Deputy Sheriff, releases tax liens and provides appropriate verification documents

• Arranges payment plans by interviewing delinquent taxpayers to determine ability to settle debt and submitting appropriate documentation confirming payment agreement

• Researches accounts with delinquent taxes fitting the criteria for bill in equity proceedings, processes the required paperwork to initiate proceedings, maintains records of properties sold through public auction and those pending sale

• Assist with bill process including supplemental bills

• Maintain Lender Codes

• Processes outgoing mail/payments when Deputy I is absent

• Performs other duties as assigned

Typical Qualifications

Minimum Education and Experience:

• High school diploma or GED and some college coursework in finance, business administration, public administration or a related field and at least 2 years experience in collections, accounting or related field, preferably in a government setting.

Licenses and/or Certifications:

• None

Knowledge:

• Considerable knowledge of Federal, State and City tax laws affecting the collection of real estate and personal property taxes

• Considerable knowledge of Federal Bankruptcy procedures and laws

• General knowledge of government accounting practices

• Knowledge of Microsoft applications (Excel, Word)

Skills:

• Basic math and analytical skills

• Attention to detail, customer service skills and computer skills

Abilities:

• Ability to perform tasks with minimal supervision

• Ability to perform detailed work with numerical data and make arithmetical calculations rapidly and accurately

• Ability to handle difficult situations effectively and tactfully

Supplemental Information

Work Environment:

• Work is primarily performed in an indoor, climate-controlled, pleasant environment, but is exposed to temperamental changes (warehouses, covered loading docks, garages, etc), extreme noise and/or irate customers

Essential Physical Activities:

• Crouching, stooping, walking, lifting, grasping, hearing, seeing up close, kneeling, reaching, talking, standing, finger movement

• Typical weight handled: up to 25 lbs